Restaurant Assistant at Autogrill providing optimal guest service and supporting team leadership in Frankfurt. Involves adherence to quality standards and service excellence in a bustling environment.
Responsibilities
Provide excellent guest care and perform the role of host, actively supporting table service and, when required, taking responsibility for a station
Adhere to defined concept standards / SOPs (quality, hygiene, service, etc.), e.g., check served food and beverages for compliance with recipes
Lead and coach subordinate employees in line with leadership standards, e.g., during pre-shift meetings and service trainings
Promote additional sales (up‑selling and cross‑selling)
Understand key performance indicators (KPIs) such as average check, COGS, productivity and act with economic awareness
Plan shifts and ensure optimal staffing in coordination with the Operations Manager
Order supplies, continuously monitor stock levels and assist with inventories
Ensure an appealing appearance of our staff according to company standards
Optimize processes within your outlet with a focus on guest satisfaction, employee motivation and operating costs
Work closely with and coordinate activities with the responsible Operations Manager
Requirements
Completed vocational training and/or several years of professional experience in (system) hospitality, preferably in table service / full service
Independent, entrepreneurial mindset and approach
High self‑motivation and strong team spirit
Confident in working with people from different nationalities
Very good German, at least good English; additional languages are an advantage
Confident user of Microsoft Office
Willingness to work variable shifts (working hours between 05:00 and 23:00), including weekends and public holidays
Benefits
A secure position in an internationally successful company
Exciting and varied tasks & a great team
Punctual and reliable payment
Flexibility through full‑time or part‑time options
Above‑tariff pay
Monthly childcare and fitness allowance
Job ticket
Discounted staff meals
Corporate Benefits – discounts with many major brands
Pluxee card
Regular team events
Predictability through advanced rota planning and annual leave scheduling
Training opportunities and good prospects for advancement
Job title
Restaurant Assistant, Bistrot Restaurant and To‑Go Operations
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