About the role

Implementation Project Manager focused on delivering structured onboarding projects for Mid-Market customers at AutogenAI. Collaborating with cross-functional teams to ensure successful adoption of solutions.

Responsibilities

Own the end-to-end delivery of onboarding and implementation projects across a portfolio of Mid-Market customers, with support on more complex Enterprise engagements.
Manage project timelines, milestones, dependencies, and risks to ensure smooth and predictable delivery.
Run regular customer project syncs, track actions, and follow through to resolution.
Maintain clear project documentation and plans, ensuring all stakeholders have visibility on progress and next steps.
Act as the primary point of contact for customers during onboarding, building trusted and professional working relationships.
Confidently guide customers through onboarding phases, setting expectations and keeping momentum.
Identify when escalation or additional support is needed and work closely with the PM Team Lead to resolve issues.
Work closely with Implementation Consultants to align training, configuration, and technical setup.
Partner with Customer Success Managers to ensure a smooth handover from onboarding into BAU.
Collaborate with Sales, Product, and Support teams to deliver a joined-up customer experience.
Deliver onboarding projects using AutogenAI’s established onboarding and change management frameworks.
Provide feedback into playbooks, templates, and delivery processes based on real project experience.
Support ongoing improvements to how we onboard customers as the business scales.

2–4 years’ experience delivering customer-facing onboarding, implementation, or delivery projects within a SaaS, technology, or professional services environment
Demonstrated ability to manage timelines, coordinate stakeholders, and drive projects from kick-off through to handover
Comfort working directly with customers and internal teams, including escalating risks or blockers when needed
Proven ability to manage multiple projects in parallel while maintaining attention to detail
Strong written and verbal communication skills, with confidence facilitating meetings and documenting outcomes
Experience working as part of a wider delivery or customer success team
Ability to remain calm, proactive, and solutions-focused in evolving or ambiguous situations.

Competitive Salary: Competitive package depending on specific experience and qualifications relevant to the role.
Performance Bonuses: Opportunities for performance-based incentives
Stock Options: Meaningful equity in the company.
Retirement Plan: Pension scheme to help secure your future.
Paid Time Off: Unlimited vacation (Yes, you read right!)
Flexible Work Options: Hybrid working arrangements, 2 days per week in London
Private Healthcare: Bupa Medical and Dental cover
Life Insurance: Peace of mind for you and your family
Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.