ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Working Student supporting Customer Success operations for atmio focused on customer onboarding and data management. Aiming to enhance customer experience while supporting compliance with EU regulations.
Responsibilities
- Standardize and organize customer data so onboarding and daily operations run smoothly
- Support our Customer Success Managers in handling requests and keeping things moving
- Improve internal docs and the external help center, help people help themselves
- Take ownership of milestone- or project-specific initiatives that make a real difference
- Occasionally prep decks, dashboards, and KPIs for customer meetings
Requirements
- Bachelor’s degree or equivalent
- Some experience in consulting, operations, or a similar role (internship or working student)
- Excel and PowerPoint skills you can actually use
- German mother tongue
- Analytical, conceptual, structured, and detail-oriented
- Comfortable working in ambiguity and fast-moving environments
Benefits
- **Remote Working: **Work from our hubs in Hamburg or Munich, or remote from Germany
- **Unlimited Vacation**: Take as many holidays as you need — we trust you to recharge when it matters most
- **Flexible Working Hours**: Work during the hours that align with your peak performance and lifestyle
- **Health Matters**: Wellpass and access to 1:1 psychologist sessions and workshops through Bloom
- **Professional Growth**: Use a dedicated development budget to enhance your skills and career
- **Unite, Recharge, Celebrate**: Join in-person team retreats to connect and have fun
- **Explore Germany**: Enjoy the Deutschlandticket for flexible public transportation access
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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