Hybrid Product Manager – Corporate Services

at Assurity Trusted Solutions Pte Ltd

• Job title: Product Manager – Corporate Services
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security
• Location requirements: Hybrid, Singapore

About the role

• Product Manager overseeing central digital products for Whole-of-Government. Driving strategy and operations for government agencies at Assurity Trusted Solutions.

Responsibilities

• Drive the development and execution of vision and strategy that is articulated, informed, aligned and prioritised for the product, breaking down product vision into actionable initiatives.
• Drive product strategy and alignment with organisational goals, ensuring strategic coherence across WOG digital transformation objectives.
• Define and drive the execution of product roadmaps that address the diverse needs of government agencies whilst ensuring consistency and interoperability across products, focusing on long-term sustainability and WOG reusability.
• Stay informed of Total Addressable Market (TAM) for the product to understand ongoing viability and future sustainability.
• Define, plan and evaluate features informed by user research, customer feedback, market research, competitor review, technology and consumer trends, and internal feedback loops.
• Accountable for the impact and outcomes of the product, ensuring measurable value.
• Lead and collaborate with business stakeholders and representatives to understand and harmonise business requirements. Manage relationships and expectations across different ministries and statutory boards to ensure that the product solutions address their operational needs.
• Drive the development of relationships with stakeholders inside and outside of your team, fostering strong partnerships and collaboration.
• Drive the cost recovery and alignment amongst stakeholders on charging model for usage of products.
• Oversee the end-to-end delivery of digital products, ensuring high availability, security and IM8 compliance, and performance standards. Establish service level agreements and monitoring frameworks to maintain reliable operations of the products.
• Manage cross-functional teams (engineering, design, operations) to translate business requirements into technical solutions and product features, ensuring alignment on product goals, driving team meetings to ensure objectives are clear and tasks are distributed effectively.
• Drive cross-functional team alignment and collaboration, manage competing priorities to achieve key objectives to deliver product milestones in a timely manner.
• Collaborate with other teams to unblock dependencies to ensure smooth delivery.
• Drive the balance of speed, quality and simplicity within your product area, consulting with engineers and designers on implementation details and understanding tradeoffs of balancing speed and quality.
• Lead and coordinate with cybersecurity, compliance, and governance teams to ensure the product meets government standards and compliance.
• Proactively identify and mitigate risks and challenges that may impact the product from technical, market and operational perspectives.
• Drive user-centred design principles to create intuitive and efficient digital experiences for end users.
• Develop change management strategies to support successful adoption of new systems and processes across agencies.
• Design and conduct product training and engagement.
• Drive go-to-market plans for product and feature launches.
• Establish comprehensive metrics and KPIs to measure product success and user satisfaction, continuously analysing usage patterns and feedback to identify opportunities for enhancement and optimisation whilst driving measurable performance improvements across the products.
• Driver for making decisions and prioritisations based on data (e.g., leveraging data to validate or eliminate ideas before development, make A/B test recommendations based on data).
• Proactively take charge of management reporting, setting and executing Objectives and Key Results (OKRs) to measure product success, providing regular performance updates and strategic insights to senior leadership and key stakeholders.
• Take charge of financial budgeting, procurement processes, and contract management to ensure cost effective delivery whilst maintaining compliance with government procurement guidelines and financial governance requirements.
• Oversee IM8 compliance and governance areas for the products, managing audit processes and ensuring adherence to regulatory compliance standards.
• Seek feedback from seniors and leadership for personal growth, actively pursuing opportunities to enhance product management capabilities and strategic thinking.
• Drive the sharing of learnings and best practices with peers and junior team members, fostering knowledge transfer and capability building across the product management community.
• Drive continuous process improvements to streamline processes, identifying and implementing efficiency gains that enhance team productivity and product delivery outcomes.

Requirements

• At least 5 years of demonstrated product management experience and operational roles, preferably in corporate or enterprise solutions.
• Demonstrated ability to proactively take charge and drive work forward to completion, demonstrating strong initiative and ownership in delivering results.
• Demonstrated ability to influence and lead cross-functional teams, fostering effective teamwork and collaboration across diverse stakeholder groups.
• Strong analytical ability to synthesise complex issues and data, identify patterns, and develop effective solutions to challenging business and technical problems.
• Strong critical thinking and problem solving skills. Able to identify challenges and proactively develop and propose practical solutions.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Versatile professional with demonstrated capacity to work effectively amidst ambiguity, managing uncertainty whilst maintaining focus on deliverable outcomes and strategic objectives.
• Quick learner with the ability to rapidly comprehend, analyse and synthesise complex technical and business information.
• Strong product management skills and meticulous attention to detail, ensuring successful delivery of complex initiatives within scope, timeline and quality parameters.
• Experience in requirements gathering, user story creation, and product backlog management, with hands-on involvement in translating business needs into actionable development tasks.
• Familiarity with Agile methodologies and product development lifecycles, from conception through deployment and ongoing maintenance.
• Commitment to staying current with ICT technologies, emerging skillsets, and industry best practices, ensuring product strategies remain aligned with technological advancement and market trends.

Benefits

• A wholly-owned subsidiary of GovTech.
• An attractive yearly training budget and annual performance bonus!
• Contract Staff enjoys the same benefits as Permanent Employees.