Specialista Sinistri Automotive managing automotive claims in a collaborative international team. Working in a hybrid model in Porto, Portugal.
About the role
- Motor Insurance Claims Officer managing an insurance portfolio and customer inquiries. Reporting to the Motor Claims Manager and delivering technical assistance with claims processes.
Responsibilities
- Reporting to the Motor Claims Manager, this role is responsible for management of the portfolio of insurance claims
- Managing all claims and negotiations across the Motor portfolio
- Answer customer enquiries around coverage, lodging a claim, and information required to support a claim
- Report and escalate risk and compliance related concerns, issues and failures
- Deliver general technical assistance and advice in regards applications to insurance law
- Develop and implement strategies to reduce/mitigate claims costs
Requirements
- At least one year claims experience in the insurance industry
- Sound knowledge of claims processes, experience with motor or motorcycle insurance products is highly desired
- Excellent verbal and written communication skills
- High level interpersonal and analytical skills
- Ability to plan and prioritise tasks to meet timeframes
- Proven customer service skills
- Confident negotiator
Benefits
- Development programs and study grants and support for higher education
- Cultural day off to celebrate what’s important to you
- International and local mentoring programs
- Diversity panels and employee resource groups
- Hybrid work model – 3 days in office, 2 days from home
- 2 mental health recharge days per year
- Annual health & wellbeing allowance to contribute to your overall wellbeing
- Volunteering opportunities to give back to a cause that is important to you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Specialista Sinistri Automotive managing automotive claims in an international team in Porto. Working in a hybrid model with claims management and data communication.
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