Senior Business Systems Analyst assisting in PLM Dev Ops at Arthrex. Involves supporting automation in deployment, testing, and monitoring of PLM systems.
Responsibilities
Participate in Requirements gathering sessions to understand business requirements
Configure the system landscape to support the business requirements
Evaluate system schema and data models to perform data migration tasks
Develop customization in a supported programming language
Perform testing and validation of the software to the specifications
Perform and support integrations between PLM and ALM software
Respond to system failures, outages, and security incidents in a timely and effective manner
Articulate design considerations, trade-offs, and recommendations for technical solutions
Provide technical guidance and troubleshooting of issues in PLM software
Requirements
Bachelor’s degree required
At least Five years’ experience within IT or related Engineering support function required
Experience in developing for PTC products such as Windchill and Thingworks
Experience in supporting CAD tools in an integrated PLM environment
Exposure to automated deployment pipelines using tools like Jenkins, GitLab, CI/Cd, or Azure DevOps will be a plus
Previous experience in Pharma or Medical Device industry would be preferable
Experience with Windchill or similar PLM software
Capable of troubleshooting software issues and debugging software programs
Exposure to PTC system build and pipeline deployment of software on specified hardware or cloud environments
Experience in build deployment using ant and infrastructure as code tools like Terraform or CloudFormation
Experience in maintenance of test environments for various stages of development and testing
Exposure to load and stress testing to ensure system scalability and performance
Experience with software test cycles and collaboration with QA teams to identify, track, and resolve defects
Exposure to automated testing and development of automated test scripts using tools like Selenium, Cucumber, or JMeter
Experience with monitoring tools (e.g., Nagios, Zabbix) to track system health, performance, and resource utilization
Exposure to integrating PTC Windchill and ThingWorx with other enterprise systems (e.g., ERP, CRM, IoT platforms) using APIs or middleware
Ability to work comfortably with Engineering, Manufacturing, and Quality teams
Strong communication (written and oral) and presentation skills.
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