Hybrid Service Now Developer – Dashboard Lead

at ARETUM

• Job title: Service Now Developer – Dashboard Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, ServiceNow
• Location requirements: Hybrid, Arlington, United States

About the role

• ServiceNow Developer leading development, dashboard creation, and workflow integration for federal clients. Supporting migration efforts and managing IT service workflows.

Responsibilities

• Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes
• Migrate project instance from Jira to ServiceNow
• Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
• Creates/maintains portfolio governance reporting and processes
• Generate reports for review and planning events
• Manages the upload and updates process of activities and milestones in ServiceNow
• Integrate reporting data with other tools/system
• Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow
• Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.
• Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.
• Manage continuous improvement (testing) of service processes within the ServiceNow application regularly

Requirements

• Strong coordination skills – able to recognize or establish appropriate protocols between high level government managers and able to display strong persuasion skills to build consensus among teams
• Strong communication skills through both writing, building out documents and briefings, and acting as a facilitator
• Strong comfort level with MS tools such as Word, Excel, PowerPoint, SharePoint, and Teams – especially with tools like SharePoint and Teams has the ability to utilize these tools in a manner that benefits process development and recognition
• Comfort level in developing dashboards – background in Power BI
• Strong process development skills with the ability to understand how multiple stakeholders impact the process and able to communicate this process both verbally and visually
• 7-10 years experience, BA or BS in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering
• DHS Suitability/preferably with CISA
• **Preferred Qualifications**
• Ideally experienced in customer service, especially using ServiceNow or similar customer service management platforms such as ZenDesk, Salesforce Service Cloud, Help Scout, etc.
• **Travel Requirement**
• Travel to client locations is required for this position and may vary based on project needs.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development