Senior Consultant managing complexity for industrial companies in engineering, focusing on product structure and cost drivers through structured analyses and decision - making frameworks.
About the role
- ServiceNow Developer leading development, dashboard creation, and workflow integration for federal clients. Supporting migration efforts and managing IT service workflows.
Responsibilities
- Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes
- Migrate project instance from Jira to ServiceNow
- Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
- Creates/maintains portfolio governance reporting and processes
- Generate reports for review and planning events
- Manages the upload and updates process of activities and milestones in ServiceNow
- Integrate reporting data with other tools/system
- Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow
- Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.
- Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.
- Manage continuous improvement (testing) of service processes within the ServiceNow application regularly
Requirements
- Strong coordination skills – able to recognize or establish appropriate protocols between high level government managers and able to display strong persuasion skills to build consensus among teams
- Strong communication skills through both writing, building out documents and briefings, and acting as a facilitator
- Strong comfort level with MS tools such as Word, Excel, PowerPoint, SharePoint, and Teams – especially with tools like SharePoint and Teams has the ability to utilize these tools in a manner that benefits process development and recognition
- Comfort level in developing dashboards – background in Power BI
- Strong process development skills with the ability to understand how multiple stakeholders impact the process and able to communicate this process both verbally and visually
- 7-10 years experience, BA or BS in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering
- DHS Suitability/preferably with CISA
- **Preferred Qualifications**
- Ideally experienced in customer service, especially using ServiceNow or similar customer service management platforms such as ZenDesk, Salesforce Service Cloud, Help Scout, etc.
- **Travel Requirement**
- Travel to client locations is required for this position and may vary based on project needs.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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