Claims Examiner resolving low complexity General Liability claims for the Claims Division. Providing customer service and managing investigations as part of the Shared Services Team.
Responsibilities
investigat ing , evaluat ing and resolv ing various types of commercial first and third party low complexity General Liability claims
Provide and maintain exceptional customer service and ongoing communication to the appropriate stakeholders through the life of the claim including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory, company standards , and authority level
Conduct thorough investigation of coverage, liability and damages ; m ust document facts and maintain evide nce to support claim resolution
Review and analyze supporting damage documentation
Comply and stay abreast of all statutory and regulatory requirements in all applicable jurisdictions
Establish appropriate loss and expense res erves with documented rationale
Demonstrate technical efficiency through timely and consistent execution of best claim handling practice s and guidelines
Requirements
Hands-on experience and strong aptitude with Outlook, Microsoft Excel, PowerPoint, and Word
Knowledge of ImageRight preferred
Exceptional communication (written and verbal), influencing, evaluation, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Ability to take part in active strategic discussions and leverage technical knowledge to make cost-effective decisions
Strong time management and organizational skills; ability to adhere to both internal and external regulatory timelines
Ability to work well independently and in a team environment
Texas Claim Adjuster license preferred, but not required for posting. Upon employment candidate would be required to obtain Texas Claim Adjuster license within six months of hire date.
Bachelor’s degree preferred
3-5 years’ experience handling the process of commercial insurance claims
Benefits
multiple medical plans plus dental, vision and prescription drug coverage
competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
basic Life and AD&D Insurance as well as Short and Long-Term Disability
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