Communications Desk Infrastructure Engineer responsible for maintaining and troubleshooting APS communication systems. Supporting critical operational and public safety communication needs across Arizona.
Responsibilities
Maintain, configure, and troubleshoot communication infrastructure that supports APS’s operational and public safety systems.
Integrate and test new technologies, ensuring smooth transitions from legacy platforms to next-generation networks.
Analyze network and RF system performance to resolve issues and optimize reliability.
Partner with vendors, contractors, and internal teams to coordinate work across assigned areas of responsibility.
Mentor junior staff, sharing technical knowledge and serving as a subject-matter expert for equipment and systems within the Comm Desk environment.
Support 24/7 operational needs, including after-hours response to ensure critical systems remain available.
Requirements
Experience in telecommunications, data communications, RF systems, or related infrastructure technologies.
Ability to interpret schematics, troubleshoot to the component level, and understand both basic electronics and electrical power systems.
Knowledge of TCP/IP networking, network design principles, network security, propagation, and point-to-point radio operations.
Familiarity with MPLS or similar network convergence technologies, and the ability to support transitions from legacy communications to next-generation platforms.
Understanding of FCC regulations and microwave path licensing requirements.
Strong collaboration, vendor-oversight, and leadership skills, including mentoring junior team members.
Comfortable working in a 24/7 support environment and contributing to critical operational and public-safety communications.
Bachelors' degree in Information Technology or related field PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
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