About the role

  • Communications Desk Infrastructure Engineer responsible for maintaining and troubleshooting APS communication systems. Supporting critical operational and public safety communication needs across Arizona.

Responsibilities

  • Maintain, configure, and troubleshoot communication infrastructure that supports APS’s operational and public safety systems.
  • Integrate and test new technologies, ensuring smooth transitions from legacy platforms to next-generation networks.
  • Analyze network and RF system performance to resolve issues and optimize reliability.
  • Partner with vendors, contractors, and internal teams to coordinate work across assigned areas of responsibility.
  • Mentor junior staff, sharing technical knowledge and serving as a subject-matter expert for equipment and systems within the Comm Desk environment.
  • Support 24/7 operational needs, including after-hours response to ensure critical systems remain available.

Requirements

  • Experience in telecommunications, data communications, RF systems, or related infrastructure technologies.
  • Ability to interpret schematics, troubleshoot to the component level, and understand both basic electronics and electrical power systems.
  • Knowledge of TCP/IP networking, network design principles, network security, propagation, and point-to-point radio operations.
  • Familiarity with MPLS or similar network convergence technologies, and the ability to support transitions from legacy communications to next-generation platforms.
  • Understanding of FCC regulations and microwave path licensing requirements.
  • Strong collaboration, vendor-oversight, and leadership skills, including mentoring junior team members.
  • Comfortable working in a 24/7 support environment and contributing to critical operational and public-safety communications.
  • Bachelors' degree in Information Technology or related field PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

IT Infrastructure Engineer II – III – Senior

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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