Senior Project Manager overseeing daily operations of digital learning technology platforms at AO Education Institute. Collaborating with IT and education teams for seamless program delivery and continuous improvement.
Responsibilities
Run and improve the platform ecosystem: Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems
Ensure platform integration, data exchange, and SSO/authentication workflows function reliably
Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT
Maintain technical documentation for platform configurations, integrations, and operational procedures
Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience
Manage vendor relationships and projects: Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance
Lead technical requirements gathering and solution design for platform enhancements and new integrations
Support RFP processes and vendor evaluations when new tools are being considered
Enable Education Design delivery: Work with Education Design project managers to ensure platforms are configured and ready for program delivery
Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible
Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows
Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI
Requirements
5–8 years of experience in digital platform management, technical project management, or enterprise systems integration.
A relevant degree is valued but not required; equivalent practical experience is equally accepted
Experience managing complex environments with multiple SaaS platforms, custom integrations, and vendor relationships
Technical aptitude: you understand APIs, data flows, and system architectures well enough to troubleshoot issues and specify requirements — you don’t need to be a developer, but you can’t be afraid of technical detail
Experience with at least two of: LMS platforms (Totara, Moodle, Canvas), video platforms (Kaltura, Brightcove), CMS/DAM systems (Sitecore, Bynder), or evaluation/assessment systems
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