Banking Consultant at ANZ improving customer financial wellbeing. Delivering high-quality service and fostering customer relationships in a retail banking environment.
Responsibilities
Provide customers with a seamless banking experience
Meet each customer’s end-to-end financial needs
Complete customer transactions and engage in needs-based conversations
Educate customers on available financial solutions
Deliver high standard of customer service and ensure customer satisfaction
Act as a role model and peer coach in a collaborative team
Requirements
Exceptional customer focus
Retail experience is an advantage
Experience in being a user and promoter of technology
Working knowledge in using different digital channels is an advantage
Lending experience or willingness to progress to lending is desired
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
Access to health and wellbeing services
Discounts on selected products and services from ANZ
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