Banking Consultant at ANZ delivering seamless banking experience across transaction activities and educating customers on digital solutions. Engaging customers and ensuring compliance with banking policies.
About the role
- Banking Consultant supporting customers with their everyday banking needs at ANZ. Building trusted relationships and guiding customers through financial decisions in a collaborative team environment.
Responsibilities
- Deliver friendly, hands-on support across everyday banking activities
- Listen to what matters most to each customer and tailor your service to suit
- Share your knowledge of our banking tools and digital services
- Support a workplace where learning and collaboration are part of daily life
- Welcome customers and help them with a range of banking needs
- Have meaningful conversations to understand what matters to each customer
- Introduce digital banking tools in a way that feels simple and empowering
- Guide customers through opening accounts, updating details, or exploring new products
- Keep our banking safe by following compliance practices
- Celebrate wins with your team
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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