Hybrid Director of Social Group Services

at ANNA (Allied Network for Neurodevelopmental Advancement)

• Job title: Director of Social Group Services
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wayland, United States

About the role

• Director of Social Group Services at ANNA leading P&L and enhancing service offerings. Overseeing operations, team management, and client experience to support neurodiverse children.

Responsibilities

• Own full P&L responsibility for the Social Group Services business unit, including revenue, expenses, forecasting, margin optimization, and performance reporting.
• Develop and execute short- and long-term business strategies aligned with organizational goals.
• Monitor KPIs to ensure operational efficiency, program quality, and financial health.
• Identify growth opportunities such as new programs, service models, partnerships, or locations.
• Oversee the design, launch, and ongoing refinement of social skills groups and related programming, grounded in a neuro-affirming framework.
• Partner with ANNA Clinical Leadership to ensure services align with clinical best practices, regulatory requirements, and family needs.
• Champion innovation in curriculum design, group structure, staffing models, and service delivery methods in partnership with ANNA Clinical Leadership.
• Implement systems and processes to ensure consistent delivery, quality assurance, and measurable outcomes.
• Lead, mentor, and develop a high-performing interdisciplinary team, including BCBAs and support staff.
• Create a culture of accountability, collaboration, empowerment, and client-centered service.
• Set team goals, provide coaching, and implement training programs in conjunction with our Learning and Development department to ensure continuous professional development.
• Manage workforce planning, hiring, performance reviews, and succession planning in partnership with People Operations and Talent Acquisition departments.
• Develop and execute enrollment strategies to ensure strong utilization and growth.
• Partner with Community Outreach and Engagement to position services effectively and drive new client acquisition.
• Oversee the full client lifecycle from inquiry to enrollment to retention and graduation, partnering with Community Outreach and Engagement and RCM team to ensure smooth transitions across the client lifecycle.
• Ensure an exceptional client experience that builds trust, loyalty, and strong outcomes for participants and families.
• Standardize operating procedures across all groups and locations.
• Manage resource allocation, scheduling, cost structure, and inventory/equipment needs.
• Implement and optimize technology, data collection, and reporting systems.
• Ensure compliance with safety protocols, ethical standards, and regulatory guidelines.
• Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.
• Represent Social Group Services in leadership meetings, cross-department initiatives, and strategic planning sessions.
• Partner with external stakeholders such as schools, community organizations, funders, and regulatory bodies as needed.
• Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.
• Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.

Requirements

• Bachelor’s degree required; advanced degree optional but preferred in Applied Behavior Analysis or related field
• 7+ years of experience in program leadership, operations, or business management; experience in healthcare, education, behavioral health, or human services preferred.
• Demonstrated success owning or heavily influencing P&L for a program or business unit.
• Proven ability to scale services, launch new programs, and lead through growth.
• Strong analytical skills with expertise in budgeting, forecasting, and KPI management.
• Exceptional people leadership, communication, and organizational skills.
• Passion for supporting neurodiverse individuals and delivering high-impact services.

Benefits

• Competitive salary and performance-based bonuses.
• A collaborative and mission-driven work environment.
• Professional development opportunities to support your growth and success in the role.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.