Analista de Riscos overseeing risk mapping and data protection processes in Belo Horizonte. Ensuring compliance with regulatory frameworks and conducting audits for risk mitigation.
About the role
- Customer Service Analyst performing customer interactions and improving service quality using CRM tools. Working with a hybrid model at ANBIMA to enhance client experiences.
Responsibilities
- Experience with customer service tools such as Zendesk, Salesforce, Octadesk, Buzzmonitor and Blip, or other CRM platforms.
- Basic to intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and collaborative tools (Teams, Outlook, SharePoint), Canvas, and use of AI.
- Familiarity with service metrics: SLA, NS, TMA (Average Handling Time), CSAT and FCR.
- Ability to prepare reports, monitor KPIs and support decision-making.
- Support in creating training and refresher activities based on metrics and customer feedback.
Requirements
- High school diploma (college studies in progress preferred — Administration, Communications or related fields).
- Previous customer service experience (SAC, e-commerce, call center or technical support).
- Basic knowledge of certification processes or ANBIMA products is desirable to ease the learning curve.
- Experience with omnichannel support (phone, chat, email and social media).
- Knowledge of LGPD (Brazilian General Data Protection Law) and information security best practices.
- Analytical ability to identify patterns, bottlenecks and improvement opportunities in service workflows.
Benefits
- Meal allowance (Vale Refeição): R$ 1,177.00
- Food allowance (Vale Alimentação): R$ 925.00
- Medical assistance / Health insurance
- Dental coverage
- Hybrid work model
- Life insurance
- Private pension plan
- Home office allowance
- 6-month parental leave for all ANBIMA employees
- Funeral assistance
- Partnership discounts, birthday day off and more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Accounting Analyst at C&A focusing on financial consolidations and reporting. Engaging with various teams to enhance accounting processes and reporting accuracy.
Senior Tax Analyst focused on ICMS, PIS/COFINS for Brazil's energy leader. Analyzing fiscal documents, sending accessory obligations and controlling CNDs.
Analista de Aplicações Senior at Comerc Energia focusing on energy transition solutions in Brazil. Engaging with clients on telemetria and energy monitoring strategies.
Senior Treasury Analyst providing analysis and oversight for Treasury operations at Fresenius Kabi. Managing cash management, debt compliance, and providing technical guidance.
Quality Analyst implementing data - driven insights for Digital Transformation in Autoglass. Collaborating cross - functionally to optimize internal processes and deliver strategic results.
Contábil Analyst managing accounting responsibilities for Bild Desenvolvimento Imobiliário. Involves balancing accounts, calculating revenue and conducting audits.
Analista de PLD Pleno at Banco Bmg focusing on regulatory compliance through risk analysis and management. Engaging in regulatory frameworks and operational risk assessments for financial services.
Account Analyst responsible for managing client projects to establish strong relationships at Cadastra. Collaborating with multidisciplinary teams to enhance client agency performance.
Support Services Analyst providing high - quality IT support for Quantinuum’s global workforce. Collaborating with teams to ensure seamless issue resolution and improve service delivery.