Account analyst responsible for classification and analysis of accounts at Atlântico. Involves preparation of financial statements and ensuring compliance with regulations.
About the role
- Customer Service Analyst performing customer interactions and improving service quality using CRM tools. Working with a hybrid model at ANBIMA to enhance client experiences.
Responsibilities
- Experience with customer service tools such as Zendesk, Salesforce, Octadesk, Buzzmonitor and Blip, or other CRM platforms.
- Basic to intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and collaborative tools (Teams, Outlook, SharePoint), Canvas, and use of AI.
- Familiarity with service metrics: SLA, NS, TMA (Average Handling Time), CSAT and FCR.
- Ability to prepare reports, monitor KPIs and support decision-making.
- Support in creating training and refresher activities based on metrics and customer feedback.
Requirements
- High school diploma (college studies in progress preferred — Administration, Communications or related fields).
- Previous customer service experience (SAC, e-commerce, call center or technical support).
- Basic knowledge of certification processes or ANBIMA products is desirable to ease the learning curve.
- Experience with omnichannel support (phone, chat, email and social media).
- Knowledge of LGPD (Brazilian General Data Protection Law) and information security best practices.
- Analytical ability to identify patterns, bottlenecks and improvement opportunities in service workflows.
Benefits
- Meal allowance (Vale Refeição): R$ 1,177.00
- Food allowance (Vale Alimentação): R$ 925.00
- Medical assistance / Health insurance
- Dental coverage
- Hybrid work model
- Life insurance
- Private pension plan
- Home office allowance
- 6-month parental leave for all ANBIMA employees
- Funeral assistance
- Partnership discounts, birthday day off and more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Functional Analyst at Cadmus working on strategic initiatives in the pharmaceutical sector. Engaging with business, technology, and data to deliver complex solutions.
Database Analyst role at Evertec focusing on SQL Server and MongoDB administration. Involves maintaining documentation and providing advanced technical support for database performance.
Analista Middleware SR managing application servers for fintech company Evertec. Collaborating on technology projects and providing advanced technical support in São Paulo.
Technical role focused on vulnerability management and security at Evertec, a financial technology company based in São Paulo.
Change Delivery Manager coordinating business change initiatives across Cigna Healthcare's global operations. Supporting Agile teams and ensuring stakeholder engagement for seamless adoption of new processes.
Senior Contract Analyst ensuring both accurate customer pricing and membership data while managing complex agreements. This role directly supports business performance for The Cigna Group.
Application systems analyst working on complex application systems analysis and enterprise - wide information systems functionality. Mentoring and designing customized applications in a hybrid work environment.
Commercial Planning Analyst managing cost responsibilities in the B2B division in São Paulo. Joining a team focused on strategic cost management and financial analysis.
Analista Jr de Banco de Dados e Ferramentas managing information and SQL solutions at Vivo. Collaborating on technology projects and ensuring database availability with team support.