Manager, Pharmacy Technicians overseeing pharmacy technician team operations at Alignment Health. Ensuring compliance and improving member satisfaction through effective coaching and management in a hybrid work environment.
About the role
- Senior Manager overseeing AML/Financial Crime client engagements and leading teams to meet client objectives. Contains responsibilities related to risk management and operational excellence.
Responsibilities
- Lead day-to-day operations on AML/FC engagements, manage, and escalate risk accordingly
- Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract
- Establish quality standards on the engagement
- Prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely
- Assist the Director on the engagement to design and implement KPI/ KRI reports
- Identify and coordinate training needs on the project
- Attend client meetings
- Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs
- Ensure that the engagement team submits their time in NetSuite correctly and on time
- Ensure client billing/invoices are completed correctly
- Contribute to AMLRS business development and growth initiatives
- Promote and participate in inclusive mentoring and coaching relationships
Requirements
- Bachelor’s Degree with 15+ years or more of AML / Financial Crimes experience
- Understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing
- Must reside in Ontario and be willing to travel to our Mississauga office as needed for client requirements
- Heavy mix of advisory consulting and banking experience
- Proven ability to lead, mentor and coach teams of more than 50 employees, including Managers
- Delivery Lead Experience
- Ability to lead large-scale projects (200+ resources)
- Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects
- Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations
Benefits
- Flexible to work from home
- Occasional visits to Mississauga office may be required
- Mentoring and coaching relationships on the engagement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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