NAVAIR Software Engineer/Developer conducting research in electronic data processing software. Collaborating with engineers on design and development of software systems for commercial use.
About the role
- Full Stack Developer supporting customers of the Customer Identity SaaS solution at Amex GBT. Resolving technical and non-technical issues while striving for high customer satisfaction.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
- Operational management of Support tickets
- Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction
- Work as part of our extended support team, doing whatever it takes to exceed customer expectations
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
- Collaborate with other departments in the company to achieve customer satisfaction
Requirements
- 6+ years of NodeJS, JavaScript, REST API, HTML, Microservices Experience
- Experience on ReactJS, NextJS
- Frontend Architecture experience is Mandatory
- 1+ years of experience in Customer Support and technical support
- Strong experience in REST API development with OAuth2 Security.
- OKTA integration knowledge exp is a plus
- Knowledge in MongoDB/Document DB is a plus
- Expertise knowledge on REST API and API Security
- Knowledge on MCP, A2A, AI Agents
- Knowledge of HTTP, encryption, basic security concepts
- Excellent written and verbal communication in English
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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