Senior Manager for Payments Data Analytics at FIS analyzing revenue opportunities and presenting insights. Collaborating with technology and data teams to enhance financial services.
AT
Onsite Client Data Analyst – Travel Industry
Posted last month
About the role
- Client Data Analyst developing management information solutions for client travel programs. Conducting data analysis, building dashboards, and supporting strategy in the travel industry.
Responsibilities
- Develop and maintain comprehensive management information (MI) solutions tailored to client requirements, including quarterly reviews, monthly reports and ad-hoc analytical requests
- Conduct in-depth analysis of client travel programmes to identify trends, cost optimisation opportunities and programme performance metrics
- Design, build and maintain dynamic dashboards and automated reporting solutions using advanced Excel functionality (VBA, macros, pivot tables, array formulas and financial modelling)
- Prepare accurate scorecards and performance presentations that drive strategic business objectives and support client decision-making
- Audit and analyse air fare checks and PRDS requests, ensuring data integrity and compliance
- Serve as the primary point of contact for all MI-related matters, including reporting tool support, configuration, maintenance and issue resolution
- Facilitate end-to-end client programme support, including action plan development, escalation management and special project delivery
- Support policy exception management, crisis management protocols and post-trip reporting analysis
- Maintain client configuration data (customer IDs, cost centres, reason codes) within Amex GBT MI database to ensure consistent global reporting accuracy
- Collaborate with Client Group Managers and Global Service Delivery teams to ensure programme connectivity and seamless service delivery
- Oversee implementation of new markets and services, ensuring MI, service delivery and online processes are fully operationalised
- Identify, escalate and facilitate resolution of issues utilising internal resources and Amex GBT support channels
Requirements
- 1 year of experience in data analysis
- Expert proficiency in Microsoft Excel, including VBA, macros, pivot tables, array formulas, financial modelling and data visualisation
- Advanced knowledge of Excel, MS Access, ActiveX Data Objects and related database technologies
- Demonstrated expertise in designing dynamic dashboards, statistical analysis and automation solutions
- Proficiency in building fully-integrated financial models and complex data handling
- Strong knowledge of insights reporting tools and MI platforms
- Thorough understanding of the business travel industry, including front office, mid-office and back-office processes and tools
- Comprehensive product knowledge of Amex GBT systems and solutions
- Ability to translate technical data into compelling business narratives and presentations
- Exceptional written and verbal communication skills with meticulous attention to detail
- Strong analytical and problem-solving capabilities with a proactive, resourceful approach
- Ability to manage competing priorities, work under pressure and meet tight client-driven deadlines
- Excellent relationship-building skills across diverse teams and working styles
- Adaptability to change and new direction with minimal notice
- Proficiency in learning new technologies and navigating technical issues through appropriate support channels
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks including deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on learning platform
- Leadership courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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