Senior Manager for Payments Data Analytics at FIS analyzing revenue opportunities and presenting insights. Collaborating with technology and data teams to enhance financial services.
About the role
- Data Analytics Advisor responsible for delivering high-quality analytics and reporting for Cigna's customer experience team. Collaborating with operational leaders and stakeholders to inform data-driven decisions.
Responsibilities
- Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
- Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
- Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision-making
- Enable self-service analytics by creating clear, well-structured reporting solutions using business intelligence tools including novel AI technologies
- Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
- Partner closely with cross-functional stakeholder groups to align analytics outputs with business needs
- Communicate insights clearly through written summaries, visuals, and verbal explanations tailored to operational audiences
Requirements
- Bachelor’s degree in analytics, statistics, mathematics, economics, computer science, business, or a related field preferred
- Two years of relevant experience in data analytics, reporting, or business intelligence roles
- Advanced proficiency in SQL and Python- including complex joins, subqueries, and performance optimization
- Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI)
- Strong analytical and problem-solving skills with the ability to explain complex data clearly
- Excellent written and verbal communication skills
Benefits
- Health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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