ERP Consultant focused on Dynamics Business Central implementation, data migration, and user training. Join a dynamic IT consulting firm with a strong focus on client success and service quality.
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Hybrid Specialized Travel Consultant
Posted 2 months ago
About the role
- Specialized Travel Consultant providing high-touch travel management support to Sullivan & Cromwell at Amex GBT. Balancing strategic client relationship management with hands-on traveler care.
Responsibilities
- Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
- Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
- Provide responsive support to Committee members and their assistants with travel bookings
- Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class) Seat charges Refunds Accounting reconciliation emails
- Manage third-party billing and secure hotel folios for client reconciliation
- Update and maintain accurate travel profiles through Connect Profile
- Manage rooming lists and event logistics from initiation through completion
- Provide Sabre GDS system support and technical guidance to travel consultants
- Assist with mid-office QC rejects and ticketing inquiries
- Assist supervisor with orientation and onboarding of new team members
- Provide guidance on travel operations specific to Sullivan & Cromwell SOP
- Support team members across all aspects of the client account
- Perform daily updates to Out of Office messaging
- Proactively follow up on all outstanding issues and concerns
Requirements
- Minimum 5 years of travel industry experience (Law Firm Experience Highly Preferred)
- Proficiency in Sabre GDS with demonstrated expertise
- Case email (Salesforce) experience and comfort with travel management systems
- Client-facing online booking tool support experience
- Excellent communication skills – both written and oral
- Strong problem-solving abilities with capacity to identify root causes and recommend solutions
- Demonstrated leadership skills with ability to mentor and train others
- Proven ability to manage multiple projects simultaneously in a well-organized manner
- Strong attention to detail and analytical skills specific to travel operations
- Ability to work effectively under pressure while maintaining flexibility and composure
- Excellent interpersonal skills and relationship-building capabilities
- Deep understanding of travel operations, systems, and industry best practices
- Commitment to excellence with drive to exceed role requirements and achieve results.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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