About the role

  • Microsoft Exchange Engineer supporting global enterprise email infrastructure and managing email platforms at Ameriprise India LLP.

Responsibilities

  • Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
  • Provide troubleshooting and resolution to complex problems and issues.
  • Provides global support of our messaging platform including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users.
  • Participate in rotational 24x5 shift support and 24x7 On-Call support for critical outages and issues.
  • Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
  • Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
  • Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule.

Requirements

  • Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience.
  • 5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
  • In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013.
  • Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring.
  • Experience with Active Directory, DNS, SMTP, and other email protocols and standards.
  • Proficient in PowerShell scripting and process automation.
  • Strong written and verbal communication skills.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

Job title

Senior Microsoft Exchange Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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