Senior Network Engineer supporting major customer environments and collaborating with a diverse portfolio. Located in Greater Boston area, requiring travel for local customer support.
About the role
- Senior Network Engineer joining American Tower’s IT Infrastructure team overseeing network architectures. Will ensure optimal performance and uptime across our networks.
Responsibilities
- Supports in designing networks; identifies and implements solutions; makes suggestions for ensuring a cost-effective and efficient infrastructure environment to provide the processing power essential to department operations.
- Install switches, hubs, networks, routers, and systems hardware; troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team, and other IT groups when issues or problems arise to minimize client productivity loss caused by technology outages and provide the necessary infrastructure for clients to meet their business needs.
- Monitor and control infrastructure performance in response, throughput, and availability of on-prem and cloud data centers.
- Locate the necessary tools and processes to identify troublesome trends, develop plans to resolve and prevent network problems from recurring, maintain high service levels for the user community, and familiarize yourself with the method for easily comparing installation performance against established performance objectives.
- Ensure a stable performance environment for enterprise systems and that problems occurring in the corporate network are identified and solved as rapidly as possible; provide critical and essential service to locations enterprise-wide.
- Create and implement test plans (including functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and strategy); aid in the development of automated test suites for product regression and stress.
- Participate in IT projects intended to improve or upgrade the network infrastructure continually. For example, evaluate new software and hardware required to meet a business need or make a process more cost-effective.
- Review assigned service requests daily, following up and providing status updates to clients; ensure data on service requests is entered into help desk problem tracking systems accurately and promptly daily to provide an up-to-date picture of service delivery status and backlog.
- Identify opportunities and recommend solutions for improving service efficiency and effectiveness. Participate in IT initiatives to address service issues, keeping abreast of the technical aspects of the PC-LAN/ WAN computing environment.
- Monitor the performance and availability of LAN/WAN platforms and help configure, install, and maintain the necessary hardware and software to run production applications and perform development.
- Implement network architectures, including LAN-to-WAN, LAN-to-LAN, WAN-to-WAN, Cloud-to-onPrem, and Cloud-to-Cloud communications.
- Follow procedures for LAN/WAN administration (e.g., security, reliability).
- Participate in tool and vendor evaluations.
- Other duties as assigned.
Requirements
- Bachelor's in computer science or equivalent work experience is required.
- 7 years of Enterprise Networks Support experience is required.
- Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment required.
- Knowledge of current technological developments/trends in their area of expertise is preferred.
- Knowledge of computer security procedures and protocols is strongly preferred.
- Knowledge of Cisco products is required.
- Knowledge of routing protocol, including understanding OSPF and BGP is required.
- Experience with Palo Alto firewalls and Zscaler – or other ZTN solutions- is required.
- Knowledge of test platforms, including evaluation of test equipment and design of test networks, is preferred.
- Approximately 10% of travel may be required to support the position’s responsibilities.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
- healthcare coverage
- 401(k) savings plan
- paid time off
- company holidays
- sick leave
- parental leave
- access to an Employee Assistance Program focused on mental and financial wellness
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