Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- Staff Product Designer at Amber, transforming energy usage towards renewables through strategic design. Lead product challenges with a focus on user experience and team collaboration.
Responsibilities
- Take on high priority, high ambiguity product challenges that have broad customer and business impact.
- Work across product streams, shaping problem framing, product direction, and experience principles.
- Lead discovery and research to deeply understand user motivations, behaviors, and energy literacy needs.
- Design thoughtful, scalable solutions across mobile and web that influence how customers interact with energy.
- Partner closely with Product and Engineering leaders to align on strategic decisions and ensure quality of execution.
- Raise the bar for design craft and user experience across the organization through example, critique, and shared standards.
- Mentor and support designers of all levels, without formal people management responsibilities.
Requirements
- Highly experienced, hands-on design leader with exceptional craft and product judgment.
- Ability to lead through influence and example, not management.
- Thrive on complex product challenges with energization by lifting quality of craft and decision-making across a growing organization.
Benefits
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Flexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBD.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year
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