Consultant providing IT Support to managed services clients in Data Services at Altis Consulting. Designing enhancements to client solutions and supporting between 2 to 4 clients.
Responsibilities
Employ strong oral and written communication skills to provide first line support to managed services clients.
Perform a broad range of work in a variety of technologies and environments, sometimes complex and non-routine.
Plan, schedule, and monitor your own work within short time horizons with only routine direction.
Contribute to the on-going development of the Managed Support function through mentoring.
Designing and developing enhancements to client DW/BI solutions using best practice methodologies.
Investigating and resolving issues.
Manage multiple clients concurrently.
Maintain records and advise relevant persons of actions taken.
Process and action appropriate and timely responses to incident report.
Provide Support Services to between 2 and 4 clients.
Respond to common requests for support by providing information to enable resolution and promptly escalate unresolved calls as appropriate.
Support collation and generation of monthly client reporting.
Work collaboratively with other teams.
Work on a roster that will include some weekend activities.
Requirements
Tertiary qualification in IT-related subject, or relevant work experience
1+ years experience working in teams to provide IT Support to clients
1+ years hands-on experience in ETL and BI tools such as Microsoft (SSIS, SSRS, SSAS).
Report development/support using Power BI and/or Tableau.
Experience using cloud-based tools such as Azure Data Factory, Databricks, DBT, Matillion or other
Basic SQL Scripting Skill
An advantage: experience in Azure administration or development/support using Azure functions.
Able to work as part of on-call rotation
Benefits
A career pathway with ongoing learning and development
Exposure to varied and challenging projects across industries
A supportive, inclusive culture that values diversity and individuality
Hybrid working model
Competitive salary
A holistic health and wellness program that supports you and your family
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