Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Credit & Collections Analyst managing diversified customer portfolios at Allegion. Responsible for maximizing collections and building effective customer relationships.
Responsibilities
- Take ownership in managing an accounts receivable portfolio of diversified customers
- Build effective customer relationships and collaborate with internal and external business partners to maximize collections
- Work in a fast-paced environment where prioritization is key
- Evaluate and make credit decisions on customer orders based on account performance and other credit related data
- Perform credit reviews on existing customers
- Spread and analyze financial statements and work with trade credit reports
- Manage risk management for accounts & projects within a given level of authority
- Ensure timely and accurate responses to customer inquiries and documentation issues
- Proactively contact customers concerning collections of past due receivables
- Responsible for account reconciliation and tracking disputed items within the assigned portfolio
- Compile all information necessary to comply with and complete reporting in a timely manner
Requirements
- BS/BA in Finance, Accounting, or other Business degree preferred
- Equivalent work experience would be a possible alternative
- 2 - 5 years of related experience required
- Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers
- Must exhibit a solid professional business image with a team player attitude
- Ability to negotiate and effectively communicate judgment decisions required
- Excellent written and oral communication skills required
- Related work experiences with risk analysis and receivable collection a plus
- Must be detail oriented and organized
- PC literacy required
- Strong customer service and general office experience preferred.
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching
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