Senior Content Scheduler handling client content scheduling, QA, and delivery at Akcelo. Collaborating with teams for process improvements and supporting junior schedulers.
Responsibilities
Own complex schedules end-to-end, including last-minute changes and dependencies
Collaborate with account managers, designers, developers, and stakeholders
QA/test content to confirm correct rendering across relevant devices/platforms
Maintain accurate records of launches, updates, and change history
Provide timely Level 2 content support, including investigation and troubleshooting
Triage issues, identify likely root cause, and escalate with clear, useful context
Contribute to improvements in workflows, QA checklists, and internal processes
Maintain and improve scheduling/support documentation and knowledge base
Pull content reports on request using provided tools
Maintain a high attention to detail and strong quality mindset
Clearly communicate at all times, especially when something is unclear, blocked, or at risk
Be a reliable team player who shares knowledge and helps raise standards
Requirements
Proven experience in content fulfilment, digital operations, QA, or similar delivery-focused work
Technically minded, with proven capability across a variety of software platforms
Excellent written and spoken English, with strong comprehension and ability to follow detailed instructions
Calm, methodical problem-solver who can troubleshoot issues and communicate clearly
Strong attention to detail and pride in “first-time-right” quality
Experience in tech environments and/or any coding background is a bonus!
Benefits
Support onboarding and uplift junior schedulers through training and guidance
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