Hybrid Ops Processing Specialist – Escalations

at AIG

• Job title: Ops Processing Specialist – Escalations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Houston, United States

About the role

• Ops Processing Specialist at Corebridge Financial assisting clients and advisors with retirement services inquiries and escalated account issues. Collaborating with various departments to resolve inquiries quickly and effectively.

Responsibilities

• Work closely with internal and external customers and other departments, researching all approaches to meet client needs.
• Use positive customer relations skills to communicate accurately, clearly detailed and professionally.
• Liaison with Processing Teams, Client Care Center, Financial Advisors, and Relationship Managers.
• Evaluate and resolve escalated and high priority cases using research skills and alternative approaches.

Requirements

• 2+ years of experience on a Retirement Services processing team or in the Client Care Center.
• Excellent communication skills, both verbal and written.
• Must be able to display strong letter writing and email etiquette when communicating internally and externally.
• Extraordinary attention to detail, accuracy, and quality.
• VSystem, AWD, Agilenet, SAP, Lotus Notes databases experience.
• Proven problem solving skills and the ability to meet deadlines.
• Ability to prioritize and manage caseload.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.