SAP Support Consultant ensuring stable SAP logistics processes for clients in Berlin. Handling support requests, performing analyses, and collaborating with specialists on complex issues.
About the role
- Provide SAP logistics application support focused on S/4HANA; diagnose and permanently resolve incidents while collaborating with internal specialists and SAP.
Responsibilities
- Your task is to ensure stable and efficient SAP logistics processes
- Permanently resolve incidents and reliably support our customers in daily operational business
- Act as the primary contact for our customers in SAP application support with a focus on logistics
- Receive, analyze and process support requests and incident reports via the ticketing tool
- Ensure stable and high-quality operational SAP support in customers' daily business
- Analyze incidents, change requests and error messages in logistics processes
- Reproduce, analyze and permanently fix errors in customer systems
- Close cooperation and coordination with internal specialists and SAP for more complex issues
- Clear documentation of solutions, workarounds, known errors and process documentation
- Deputize for and support adjacent SAP modules within the support team
Requirements
- Degree in (business) computer science, business administration, logistics, or a comparable qualification with strong process understanding
- Several years of experience in the SAP logistics area, preferably with a focus on SAP S/4HANA or S/4HANA Cloud
- Very good knowledge of logistics end-to-end processes including customizing in the modules SD, MM, LE as well as adjacent modules such as PP, FI and CO
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented and customer-focused thinking
- Independent, structured and reliable way of working
- Team player, resilient and enjoyment of operational support and customer contact
- Excellent German and English skills, both written and spoken
Benefits
- Professional development through individual training and SAP certifications
- Open 'Du' culture and a supportive team
- Structured support processes with modern ticketing tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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