Analista Funcional Jr focused on user - centric solutions for financial software at a top fintech. Engaging with clients and ensuring product functionality results in successful user experience.
About the role
- Analista de Informações Gerenciais II role at V.tal, focusing on data analysis and quality improvement in telecom. Collaborating with teams to enhance service delivery and client satisfaction.
Responsibilities
- Analyze performance data and service quality indicators for the Home Connect service.
- Develop and implement action plans to improve service quality.
- Monitor the implementation of action plans and their results.
- Identify and propose solutions to service quality issues.
- Collaborate with cross-functional teams to ensure implementation of improvements.
- Standardize and automate KPI reports.
- Prepare materials for executive meetings.
Requirements
- Experience in data analysis and performance indicators.
- Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
- Ability to develop and monitor action plans.
- Familiarity with quality management tools.
- Advanced Excel.
- Bachelor's degree in Production Engineering, Business Administration, Statistics, or related fields.
Benefits
- Food and/or meal allowance (meal/food voucher)
- Transportation voucher
- Health insurance
- Dental care
- Life insurance
- Private pension plan
- Profit-sharing program (PPR)
- Pharmacy benefit
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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