Hybrid Cash Collection Manager

at Affinity Water

• Job title: Cash Collection Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £46,178 - £48,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hatfield, United Kingdom

About the role

• Cash Collections Manager at Affinity Water leading debt recovery strategies and system transformations. Joining a team passionate about outstanding customer service for over 1.5 million households.

Responsibilities

• Design, develop and deliver strategies to recover retail debt across our customer base.
• Maximise debt collection while balancing affordability and fair outcomes.
• Drive innovation and operational improvements in cash collection and bad debt reduction.
• Lead on the transformation and migration of debt collection systems.
• Knowledge of data sharing with CRAs, and how different data can drive outcomes in the collection process.
• Manage third-party suppliers including print vendors and data suppliers.
• Ensure governance, controls, and write-off policies are effectively applied.
• Leverage technology and data to improve efficiency, decision-making, and customer satisfaction.

Requirements

• Leadership of cash collection and debt management within FCA-regulated or utility sectors.
• Expertise in debt collection systems (ideally Tallyman) and billing systems
• Experience of managing third-party suppliers across multiple categories.
• Strong knowledge of data sharing with CRAs and its impact on collection outcomes.
• Demonstrated ability to deliver system migrations and transformation programmes.

Benefits

• Competitive salary dependant on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.