Hybrid Associate Data Scientist – Customer Support

Posted 6 hours ago

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About the role

  • Associate Data Scientist supporting customers in leveraging AI to enhance decision making. Investigating datasets and collaborating with teams to improve model performance in a hybrid work environment.

Responsibilities

  • Investigate complex and often disorganized datasets to diagnose issues
  • Perform extensive exploratory data analysis (EDA)
  • Design and run diagnostic experiments and adversarial tests
  • Define and implement validation checks, monitoring dashboards, and alerting mechanisms
  • Serve as the primary technical contact for data science issues
  • Fine-tune hyperparameters, retrain models, or implement minor algorithmic adjustments
  • Collaborate with support, product, engineering, and partner teams
  • Communicate technical findings to customers and stakeholders
  • Contribute to playbooks, runbooks, and best practices for testing, monitoring, and supporting ML/AI solutions

Requirements

  • Bachelor’s or Master’s degree in Engineering, Computer Science, Mathematics, Statistics, Data Science, or a related quantitative field
  • 1–3 years of experience in data science, data analysis, or technical support for data products
  • Hands-on experience developing, deploying, and/or maintaining machine learning models in production environments
  • Proficiency in Python, SQL, and relevant ML frameworks (e.g., scikit‑learn, TensorFlow, PyTorch)
  • Strong analytical and problem‑solving skills
  • Demonstrated ability to work collaboratively in cross-functional teams
  • Excellent communication skills, both written and verbal
  • Domain experience in supply chain, logistics, or operations
  • Experience with data visualization tools and monitoring/observability stacks

Benefits

  • Comprehensive medical
  • Group Medical Insurance
  • Term Insurance
  • Accidental Insurance
  • Paid time off
  • Maternity leave
  • Unlimited access to online professional courses
  • People manager development programs
  • Flexible working environment
  • Fully-stocked kitchen with snacks and beverages

Job title

Associate Data Scientist – Customer Support

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridPuneIndia

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