Onsite Operations Engineer

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About the role

  • Operations Engineer providing 24/7 operational support for adidas platforms. Collaborating with stakeholders to ensure service reliability and operational efficiency.

Responsibilities

  • Provide 24/7/365 operational support, incident management, and stakeholder communication
  • Maintain expert level knowledge in one or more identifiable specialisms
  • Investigate operational needs, incidents, inefficiencies, and improvement opportunities across infrastructure
  • Contribute to the design and recommendation of improvements in automated and non-automated operational processes
  • Monitor, analyze, and improve services using SRE Golden Metrics
  • Collaborate with engineering, product, and business stakeholders to clarify operational and reliability requirements
  • Define and validate operational acceptance criteria, including SLOs, SLIs, and error budgets
  • Analyze stakeholder objectives and operational challenges to identify feasible improvement options
  • Work with cross-functional teams to identify potential benefits, risks, and trade-offs associated with proposed improvements
  • Support the selection and application of appropriate delivery and improvement approaches

Requirements

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 7-year experience in IT
  • 5 years of experience in relevant area
  • 2 years of experience in team management
  • Strong understanding & knowledge of regional and global market landscape and the respective customer
  • Managed critical elements and cross functional and regional projects
  • LS Retail POS, including ALS POS
  • Microsoft Dynamics NAV 2009 R2
  • MS-SQL Server Database
  • PowerShell/Python scripting
  • Strong understanding of Retail ERP processes & functionality
  • Experience supporting Web API services
  • Experience supporting large retail store landscapes
  • Exposure to payment systems and store peripherals
  • Knowledge of 2-tier & 3-tier application architectures
  • Basic networking knowledge (DNS, ports, connectivity)
  • Hands-on experience with Monitoring & Observability platforms, such as: ELK (Elastic Stack), Instana, Grafana, Splunk, AppDynamics
  • Experience with Incident & Service Management tools, such as: ServiceNow, Jira

Benefits

  • Health insurance
  • Professional development opportunities

Job title

Operations Engineer

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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