Site Reliability Engineer for Global Payments ensuring production stability and diagnosing incidents across Apigee API implementations.
About the role
- Senior Site Reliability Engineer improving the reliability of Acuity’s cloud services. Collaborating across teams to define observability standards and incident response in Cork Digital Centre of Excellence.
Responsibilities
- Own the availability, reliability, and performance of Reflect’s production environments.
- Define, track, and report on service health metrics including uptime, availability, and reliability indicators.
- Drive root cause analysis (RCA), analyze system logs and ensure corrective and preventative actions are implemented.
- Part of a global team providing operational & escalation coverage, leading incident response and recovery for critical services.
- Automate operational workflows to reduce manual toil and improve consistency.
- Support and improve deployment processes for features, patches, and hotfixes while maintaining a strong security posture.
- Create, maintain, and continuously improve runbooks and standard operating procedures (SOPs).
- Design and evolve monitoring, alerting, and observability standards across the platform.
- Build and maintain dashboards and alerts that provide clear, actionable insight into system health.
- Enable engineers to embed reliability best practices into system design and delivery.
Requirements
- 5+ years of professional experience in software engineering, SRE, or a related role.
- Strong hands‑on experience with Microsoft Azure, including services such as: AKS, Azure Monitor / Log Analytics, Key Vault, ACR, VNets, Managed Identity.
- Deep experience with containerized and orchestrated environments (Docker, Kubernetes).
- Proven experience operating and supporting production SaaS systems at scale.
- A keen eye for detail and a knack for troubleshooting complex issues.
- Excellent communication and collaboration skills, with the ability to work effectively across teams.
- A passion for learning and a drive to stay up-to-date with emerging technologies.
- Bachelor's degree in Computer Science or a related field.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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