Senior Analyst managing automated pricing systems at KCH Transportation. Responsible for pricing strategy, shipper profile management, and data analytics in a hybrid role.
About the role
- Concierge-style service representative ensuring humanized support during critical health situations. Mediating between clients, providers, and operators for effective service delivery.
Responsibilities
- Provide consultative (concierge-style) assistance, ensuring compassionate support in high-complexity situations.
- Mediate medical-hospital authorizations, reviewing Utilization Guidelines (DUT), medical reports and test results.
- Handle patient removal/transfer cases in coordination with insurance operators and medical teams.
- Clarify questions regarding coverage, limits, timeframes, and recommend providers appropriate to the plan network.
- Provide guidance on document checklists and follow up on outstanding items with insurers.
- Submit medical exception requests for client evaluation and support the team with daily operational tasks.
- Log tickets in ServiceNow.
- Attend weekly client meetings for status reporting and process alignment.
Requirements
- Solid experience in the supplementary health market, brokerages, or insurance operators.
- Proficient in Excel (pivot tables and controls) for KPI management.
- Knowledge of ServiceNow is desirable.
- Proactive, highly empathetic profile with excellent written and verbal communication skills.
- Ability to handle critical cases and urgent situations while maintaining a solution-focused approach.
Benefits
- Health insurance
- Dental insurance
- Meal allowance or food voucher
- Transportation voucher
- Life insurance
- Profit-sharing (PLR)
- Great work atmosphere — a light, welcoming and dynamic environment
- Day off on your birthday
- Pharmacy card
- Benefits Club (various partner discounts)
- Partnership with Sesc
- Discount on our products (insurance)
- Discount on movie tickets
- TotalPass (gym benefit)
- Auster — emotional well-being support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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