Branch Manager leading customer relationships within the National Branch Network at Wells Fargo. Fostering an engaged culture while driving business outcomes and operational excellence.
About the role
- RMO Resource Manager Lead overseeing enterprise-wide resource allocation at ACA Group. Collaborating with senior leadership on workforce planning and ensuring efficient operations of delivery resources.
Responsibilities
- Lead and supervise RMO Resource Managers, including performance management, hiring recommendations, and professional development.
- Oversee allocation of PMO Project Managers and Delivery resources to ensure balanced workloads across projects.
- Review and approve fulfillment of resource requests, ensuring prioritization based on strategic demand.
- Ensure team maintains accurate skills matrices, certifications, and availability data in Certinia (PSA).
- Collaborate with Sales, PMO, and Delivery leadership to forecast future resource demand and capacity.
- Resolve escalated conflicts related to staffing, skill gaps, or capacity limitations.
- Improve and enforce RMO standard operating procedures and governance.
- Drive adoption and consistent use of resource management tools and analytics dashboards.
- Provide insights and reporting to leadership on resource utilization, capacity trends, and risks.
Requirements
- Bachelor’s degree in Business, Management, Operations, or a related field
- 5+ years of experience in supervision and resource management, workforce planning, or a similar role
- Proficiency in Certinia (PSA) or similar resource management technology
- Strong communication, leadership, and stakeholder management skills
- Knowledge of project management and related business processes
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
- Ability to perform in fast-paced, dynamic, cross-functional environments.
- Ability to drive outcomes, multi-task and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
- Attention to detail and ability to work independently with minimal supervision.
Benefits
- medical coverage fully funded by ACA for employees and their family
- access to Maternity & Fertility and Wellness programs
- Personal Accident Insurance
- Group Term Life Insurance
- Employee Discount programs
- Employee Resource Groups
- time off for designated ACA Paid Holidays
- Privilege Leave
- Casual/Sick Leave
- other leaves of absence to support your physical, financial and emotional well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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