Senior Capability Analyst at Sanofi managing regulatory capabilities and compliance. Leading cross - domain roadmap and digital transformation initiatives for global regulatory strategy.
About the role
- Analista de Chatbot leading the development of AI agents enhancing customer conversion. Join +A Educação, a leader in digital education solutions.
Responsibilities
- Build, test and optimize prompts for AI agents with a focus on commercial performance (conversion, engagement and qualification);
- Adapt language, flows and approach according to customer profile and funnel stage;
- Monitor agent performance (volume, responses, conversion and bottlenecks);
- Identify journey failures and propose continuous improvements;
- Serve as a bridge between the sales team and technical areas (IT/product);
- Translate business needs into technical adjustments for the agent;
- Define and track funnel metrics (MQL → SAL → SQL → Sale);
- Create dashboards and reports for performance analysis;
- Propose improvements to the lead experience and the agent-led journey;
- Run tests and experiments (A/B, variations in approach, etc.).
Requirements
- Experience with commercial processes (B2C or inside sales);
- Hands-on experience with sales funnels and conversion metrics;
- Experience with data analysis (Excel, Google Sheets or BI tools);
- Ability to structure flows and customer journeys;
- Strong communication skills for interacting with technical teams.
- Preferred / Nice to have:
- Experience with generative AI and prompt engineering;
- Knowledge of automation tools (chatbots, CRM, WhatsApp, etc.);
- Familiarity with conversational UX;
- Experience with A/B testing and performance optimization;
- Familiarity with integrations or system logic.
Benefits
- Meal allowance, food voucher and transportation voucher;
- Medical and dental coverage with 100% of the monthly premium paid by the company;
- Childcare assistance for mothers;
- Wellhub (Gympass): access to more than 250 activities across over 50,000 gyms;
- Profit Sharing Program (PPR) aligned with achievement of targets and objectives;
- A day off during your birthday month to celebrate with loved ones;
- Education assistance for undergraduate, graduate and language courses, plus discounts at partner institutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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