Business Analyst I implementing changes to channel applications supporting TELUS and Koodo. Coordinating testing efforts and managing system releases in a fast - paced environment.
About the role
- Principal Business Analyst at Fifth Third Bank serving as liaison between Operations, IT, and business lines. Analyzing complex business needs and leading strategic initiatives for operational excellence.
Responsibilities
- Serves as a primary liaison between Operations, IT and all lines of business (LOB) for projects large in scope and nature.
- Responsible to analyze non-standard business and user needs, document requirements, and resolve complex problems by collaborating with all partners.
- Provide expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives, and strategic initiatives.
- Responsible for management reporting, metrics, and dashboard creation/distribution.
- Functions as the liaison between the business lines, Operations and the technical areas throughout the project cycle.
- Acts as team leader for large or complex projects.
- Meets regularly with strategic business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to achieve effectiveness based on feedback.
- Coordinates development and support for new and existing processes.
Requirements
- Bachelor's Degree or equivalent work experience.
- Minimum 5 years' work experience in operations, call center, or related experience.
- Minimum 3 years of project management experience.
- Six Sigma Green Belt or PMP preferred.
- Proven Leadership experience in areas of Operations, Manufacturing or Quality.
- Possess a thorough understanding of business systems, processes and industry requirements.
- Ability to present to senior leadership on sensitive subject matters.
- Ability to facilitate large groups toward the development of common solutions.
- Exceptional verbal, written, and presentation communication skills.
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
- Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
- Health insurance
- Retirement plans
- Paid time off
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
MH
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