Hybrid Junior SaaS Engineer

Posted 3 days ago

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About the role

  • Handle first-level requests from **the biggest Renewable Energy Actors**, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
  • Assist the service delivery team with the **deployment of assets** into the SynaptiQ platform.
  • Understand clients' needs and translate these into appropriate technical solutions.
  • Support clients in maximizing their usage of SynaptiQ.
  • Provide input/ideas for the **development** and maintenance of the SynaptiQ platform.
  • **Implement new features** and improvements under the supervision of Senior SaaS Engineers.
  • Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation.
  • Adhere to quality standards to ensure the software meets both technical and customer needs.
  • Collaborate with Development teams to diagnose and resolve Second and Third-Level issues.
  • Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions.
  • Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality.
  • Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions.
  • Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy.
  • Continually improve your knowledge and skills to contribute more effectively to the team.

Requirements

  • An **Engineering **degree (in renewable energy, mechanical, electrical engineering or related field).
  • 0-3 years of experience.
  • Full proficiency in **English**.
  • Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc.
  • Excellent communication skills and a **proactive **attitude.
  • Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling.
  • Interest in **SaaS **products and ready to deep dive into it.
  • Experience with object-based programming programming languages (Javascript, Python, VBA).
  • Experience with MySQL or other relational database management system.
  • Bonus points for:
  • Knowledge of French and/or Dutch.
  • Previous experience within the renewable energy sector.
  • Knowledge of databases and operating systems.
  • Reporting skills (e.g. PowerBI).

Benefits

  • Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
  • Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
  • Flexibility in our open-minded company.
  • Trainings
  • Home working (2 days per week)
  • An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.

Job title

Junior SaaS Engineer

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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