Principal Authentication Services Engineer at 3M, leading IAM architecture and engineering initiatives. Expert in Zero Trust security and enterprise authentication solutions across a global environment.
About the role
- SaaS Engineer ensuring smooth operation of the SynaptiQ platform, providing support for renewable energy clients. Involves deployment, feature implementation, and continuous learning in SaaS technologies.
Responsibilities
- Handle first-level requests from **the biggest Renewable Energy Actors**, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
- Assist the service delivery team with the **deployment of assets** into the SynaptiQ platform.
- Understand clients' needs and translate these into appropriate technical solutions.
- Support clients in maximizing their usage of SynaptiQ.
- Provide input/ideas for the **development** and maintenance of the SynaptiQ platform.
- **Implement new features** and improvements under the supervision of Senior SaaS Engineers.
- Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation.
- Adhere to quality standards to ensure the software meets both technical and customer needs.
- Collaborate with Development teams to diagnose and resolve Second and Third-Level issues.
- Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions.
- Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality.
- Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions.
- Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy.
- Continually improve your knowledge and skills to contribute more effectively to the team.
Requirements
- An **Engineering **degree (in renewable energy, mechanical, electrical engineering or related field).
- 0-3 years of experience.
- Full proficiency in **English**.
- Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc.
- Excellent communication skills and a **proactive **attitude.
- Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling.
- Interest in **SaaS **products and ready to deep dive into it.
- Experience with object-based programming programming languages (Javascript, Python, VBA).
- Experience with MySQL or other relational database management system.
- Bonus points for:
- Knowledge of French and/or Dutch.
- Previous experience within the renewable energy sector.
- Knowledge of databases and operating systems.
- Reporting skills (e.g. PowerBI).
Benefits
- Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
- Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
- Flexibility in our open-minded company.
- Trainings
- Home working (2 days per week)
- An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Engineer I managing project design activities and supervising the design team in a collaborative environment. Delivering projects and liaising with UK/Ireland based customers in a flexible working culture.
Silicon Validation Engineer for HPE supporting validation of Slingshot ASIC products through chip - level testing. Collaborating with design and architecture teams to ensure ASIC functionality and performance.
Ingénieur Études de Prix chez un acteur du secteur de la construction. Analyzing appel d’offres, réalisant des études techniques et construisant des offres compétitives.
Project Engineer managing data center engineering and training at E2 Optics. Overseeing project efficiency and compliance while ensuring safety and quality standards are met.
NPI Process Engineer identifying yield gain opportunities at Micron in Taiwan. Collaborating with teams to improve memory and storage solutions through yield enhancements.
EHS Engineer responsible for implementing safety programs and compliance in Micron's semiconductor facilities. Ensuring safety measures and conducting training and audits for operational efficiency.
Engineer at Micron focusing on yield gain strategies, process control, and defect analysis for memory solutions. Collaborating with teams to achieve production goals in Taiwan facilities.
Process Engineer at Micron improving semiconductor processes and upgrading capabilities. Key responsibilities include evaluating equipment and conducting abnormal analysis.
Research & Development Engineer at Expleo, a global engineering and consulting service provider. Involved in planning, executing, and documenting work within assigned areas of expertise in innovative projects.