Process Engineer at BrightFarms improving greenhouse workflows in agriculture sector. Analyzing operations and providing Lean coaching to enhance efficiency and productivity.
About the role
- SaaS Engineer ensuring smooth operation of the SynaptiQ platform, providing support for renewable energy clients. Involves deployment, feature implementation, and continuous learning in SaaS technologies.
Responsibilities
- Handle first-level requests from **the biggest Renewable Energy Actors**, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
- Assist the service delivery team with the **deployment of assets** into the SynaptiQ platform.
- Understand clients' needs and translate these into appropriate technical solutions.
- Support clients in maximizing their usage of SynaptiQ.
- Provide input/ideas for the **development** and maintenance of the SynaptiQ platform.
- **Implement new features** and improvements under the supervision of Senior SaaS Engineers.
- Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation.
- Adhere to quality standards to ensure the software meets both technical and customer needs.
- Collaborate with Development teams to diagnose and resolve Second and Third-Level issues.
- Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions.
- Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality.
- Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions.
- Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy.
- Continually improve your knowledge and skills to contribute more effectively to the team.
Requirements
- An **Engineering **degree (in renewable energy, mechanical, electrical engineering or related field).
- 0-3 years of experience.
- Full proficiency in **English**.
- Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc.
- Excellent communication skills and a **proactive **attitude.
- Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling.
- Interest in **SaaS **products and ready to deep dive into it.
- Experience with object-based programming programming languages (Javascript, Python, VBA).
- Experience with MySQL or other relational database management system.
- Bonus points for:
- Knowledge of French and/or Dutch.
- Previous experience within the renewable energy sector.
- Knowledge of databases and operating systems.
- Reporting skills (e.g. PowerBI).
Benefits
- Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
- Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
- Flexibility in our open-minded company.
- Trainings
- Home working (2 days per week)
- An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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