About the role

Business Systems Analyst II enhancing strategic initiatives within Duke University's Alumni Engagement and Development community. Leading process improvement, project management, and collaborative efforts.

Responsibilities

Provide project management support and build a collaborative partnership with colleagues in Alumni Engagement and Development, schools/units, Duke Health, etc. to identify processes and systems in need of improvement
Participate and manage project tasks for routine work, ad-hoc tasks, and process improvement efforts
Apply team’s project management standards, technical skills, and functional knowledge to meet project requirements
Drive successful project execution from intake to delivery
Manage project intake and prioritization
Gather and document project requirements
Create and maintain project roadmaps, plans, and budgets
Facilitate effective communication and collaboration across teams
Implement change management processes
Ensure successful project delivery
Collaborate effectively with key stakeholders
Utilize project management and visual platforms like Asana, Jira, Mural, Figma, PowerPoint, etc.
Adopt Agile, Design Thinking, Lean, and other established frameworks to plan, execute, communicate, and document projects
Perform user management functions and functional/technical support using ticketing and triaging systems
Support ongoing and ad-hoc training needs both within and across teams
Provide training for end users on advancement systems and processes as needed
Manage and effectively resolve user requests in the departmental ticketing system in support of users’ functional and technical questions

Strong technical skills and experience with office and data management platforms
Excellent written and verbal communication skills
Strong critical thinking and problem-solving skills
Ability to handle confidential and sensitive information
Excellent problem-solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Strong interpersonal skills, team participation and ability to work collaboratively
Experience with project management methodologies and platforms (e.g., Asana, JIRA)
Experience with web forms and survey tools (e.g. Kuali or Qualtrics) is a plus
Knowledge of advancement community systems (e.g., Affinaquest, Blackbaud, Ellucian, UC Innovation, Salesforce, etc.) and processes is a plus
Experience with data analytics platforms (e.g., Excel, Power BI, Tableau, Python, SQL, etc.) is a plus
Experience with process mapping and automation platforms such as Visio, Lucidchart, Kuali Webforms, or Power Apps is a plus
Familiarity with frameworks such as Design Thinking, Agile, and Lean is a plus