VP Payments leading and evolving Pliant’s global Payments department for a fintech. Ensuring strategic direction, operational excellence, and supporting international growth.
Responsibilities
Define and execute the Payments strategy, aligning with Pliant’s global growth, risk, and customer experience goals
Provide strategic leadership and operational oversight to the Heads of Payment Operations, Fraud Operations, and Payment Programs
Drive cross-functional alignment with Product, Engineering, Risk, Compliance, and Finance to enable scalable and compliant growth
Establish governance, KPIs, and reporting frameworks ensuring transparency, accountability, and data-driven decision making
Represent the Payments department in executive leadership and partner forums, managing key relationships with card networks (Visa and Mastercard), multiple banking partners and processors across our various international markets
Champion innovation and process transformation, leveraging AI-based tools and automation to enhance efficiency, decision quality, and scalability
Build and nurture a high-performing leadership team and culture, fostering ownership, collaboration, and continuous improvement
Requirements
10+ years of experience in payments, fintech, or financial services
5+ years in senior operations or program leadership
Proven ability to design and execute global payments or operations strategies in high-growth, regulated environments
Deep understanding of card issuing with networks, payment ecosystems, fraud prevention, and relevant regulatory frameworks (EMI, PSD2, AML/KYC)
Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
Excellent stakeholder management and cross-functional leadership skills
Exceptional communication skills with the ability to influence at executive, board, and regulator levels
Experience leading and developing distributed, multi-disciplinary teams
Benefits
Competitive compensation package
Flexible work setup (remote, hybrid, or office-based)
Attractive benefits including a monthly mobility allowance
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