About the role

  • Define and execute the Payments strategy, aligning with Pliant’s global growth, risk, and customer experience goals
  • Provide strategic leadership and operational oversight to the Heads of Payment Operations, Fraud Operations, and Payment Programs
  • Drive cross-functional alignment with Product, Engineering, Risk, Compliance, and Finance to enable scalable and compliant growth
  • Establish governance, KPIs, and reporting frameworks ensuring transparency, accountability, and data-driven decision making
  • Represent the Payments department in executive leadership and partner forums, managing key relationships with card networks (Visa and Mastercard), multiple banking partners and processors across our various international markets
  • Champion innovation and process transformation, leveraging AI-based tools and automation to enhance efficiency, decision quality, and scalability
  • Build and nurture a high-performing leadership team and culture, fostering ownership, collaboration, and continuous improvement

Requirements

  • 10+ years of experience in payments, fintech, or financial services
  • 5+ years in senior operations or program leadership
  • Proven ability to design and execute global payments or operations strategies in high-growth, regulated environments
  • Deep understanding of card issuing with networks, payment ecosystems, fraud prevention, and relevant regulatory frameworks (EMI, PSD2, AML/KYC)
  • Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
  • Excellent stakeholder management and cross-functional leadership skills
  • Exceptional communication skills with the ability to influence at executive, board, and regulator levels
  • Experience leading and developing distributed, multi-disciplinary teams

Benefits

  • Competitive compensation package
  • Flexible work setup (remote, hybrid, or office-based)
  • Attractive benefits including a monthly mobility allowance
  • Wellhub membership
  • Company card for lunch and coffee

Job title

VP Payments

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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