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About the role
- VP Payments leading and evolving Pliant’s global Payments department for a fintech. Ensuring strategic direction, operational excellence, and supporting international growth.
Responsibilities
- Define and execute the Payments strategy, aligning with Pliant’s global growth, risk, and customer experience goals
- Provide strategic leadership and operational oversight to the Heads of Payment Operations, Fraud Operations, and Payment Programs
- Drive cross-functional alignment with Product, Engineering, Risk, Compliance, and Finance to enable scalable and compliant growth
- Establish governance, KPIs, and reporting frameworks ensuring transparency, accountability, and data-driven decision making
- Represent the Payments department in executive leadership and partner forums, managing key relationships with card networks (Visa and Mastercard), multiple banking partners and processors across our various international markets
- Champion innovation and process transformation, leveraging AI-based tools and automation to enhance efficiency, decision quality, and scalability
- Build and nurture a high-performing leadership team and culture, fostering ownership, collaboration, and continuous improvement
Requirements
- 10+ years of experience in payments, fintech, or financial services
- 5+ years in senior operations or program leadership
- Proven ability to design and execute global payments or operations strategies in high-growth, regulated environments
- Deep understanding of card issuing with networks, payment ecosystems, fraud prevention, and relevant regulatory frameworks (EMI, PSD2, AML/KYC)
- Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
- Excellent stakeholder management and cross-functional leadership skills
- Exceptional communication skills with the ability to influence at executive, board, and regulator levels
- Experience leading and developing distributed, multi-disciplinary teams
Benefits
- Competitive compensation package
- Flexible work setup (remote, hybrid, or office-based)
- Attractive benefits including a monthly mobility allowance
- Wellhub membership
- Company card for lunch and coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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