Web Developer creating PHP/Symfony - based online solutions for an international company. Involves development, maintenance, and support of online platforms and collaboration with IT colleagues.
AF
Hybrid Trainee Engineer, React JS – Technical Support
Posted 3 months ago
About the role
- React.JS developer providing technical support and helping customers with chat solution integration at CometChat. Engaging collaboratively in a highly interactive product development team.
Responsibilities
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding of the Product
- Learn the codebase - how classes/components/functions/events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out
- Analyze customer codebase errors to identify the root cause
- Diagnose product bugs by replicating customer-reported issues
- Reply to support requests via chat and email
- Join and lead customer calls
- Work on minor bug fixes
Requirements
- 0-1 year of experience
- Understanding of OOP concepts
- Good analytical skills and problem-solving skills
- Proficient understanding of JavaScript (ES6+), JSX, and React principles
- Ability to write code for the given problem
- Understanding of Software Development Life Cycle (SDLC)
- Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage
- Ability to learn new software and technologies quickly
- Ability to follow instructions and work in a team environment
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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