Technical Sales Coordinator managing sales order processes for 365 Retail Markets. Facilitating project onboarding, coordinating between internal and external customers, and ensuring timely product delivery.
Responsibilities
Receive and process sales order information in a timely manner and input data into Sage
Facilitate the collection of required configurations and setup information from customer in a timely manner to enable on-time delivery of product
Answer and address incoming sales department calls and emails for customer requests; leverage Account Management for escalated issues and assign leads as appropriate
Serve as a point of contact, for internal and external customers, from order initiation to completion of first transaction
Identify, correct and/or advise on issues observed during ordering process
Collaborate with internal resources, as needed, to facilitate a smooth process for the customer
Requirements
2-3 years of data entry experience; Associates Degree preferred, but not required
2-3 years of technical experience; technical aptitude required
ERP experience; preferably Sage
Highly proficient in MS Office
Ability to effectively deal with internal and external customers, some of whom require a high level of patience, tact and diplomacy
Excellent communication (oral and written), interpersonal, and organizational skills
Ability to work in a team environment while working independently to complete daily expectations
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