Sales role leveraging AI tools to improve business communication and customer experience at Channel Corporation. Responsible for proposal creation and identifying solutions for client challenges.
About the role
- Technical Sales Coordinator managing sales order processes for 365 Retail Markets. Facilitating project onboarding, coordinating between internal and external customers, and ensuring timely product delivery.
Responsibilities
- Receive and process sales order information in a timely manner and input data into Sage
- Facilitate the collection of required configurations and setup information from customer in a timely manner to enable on-time delivery of product
- Answer and address incoming sales department calls and emails for customer requests; leverage Account Management for escalated issues and assign leads as appropriate
- Serve as a point of contact, for internal and external customers, from order initiation to completion of first transaction
- Identify, correct and/or advise on issues observed during ordering process
- Collaborate with internal resources, as needed, to facilitate a smooth process for the customer
Requirements
- 2-3 years of data entry experience; Associates Degree preferred, but not required
- 2-3 years of technical experience; technical aptitude required
- ERP experience; preferably Sage
- Highly proficient in MS Office
- Ability to effectively deal with internal and external customers, some of whom require a high level of patience, tact and diplomacy
- Excellent communication (oral and written), interpersonal, and organizational skills
- Ability to work in a team environment while working independently to complete daily expectations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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