Test Lead overseeing testing activities to ensure software quality and mentoring team members. Collaborate with project stakeholders and recommend process improvements for testing efficiency.
About the role
- Technical QA role at Crypto.com focusing on evaluating and improving product quality. Collaborating with product development and assessing AI model performance in Sofia, Bulgaria.
Responsibilities
- Evaluate and uplift the quality of existing products, identifying and resolving deficiencies;
- Proactively suggest product enhancements based on thorough analysis;
- Drive improvements in product quality for elevated customer experiences;
- Assess and optimize the performance of AI and Machine Learning models;
- Systematically document, prioritize, and address testing anomalies and defects;
- Develop and oversee a robust Quality Planning strategy;
- Collaborate with the Product Development team for seamless project delivery;
- Identify and alleviate bottlenecks in quality assurance processes;
- Spearhead continuous improvement projects and quality data collection;
- Establish and track key KPIs for product quality;
- Prepare and present comprehensive quality reports to Senior Management.
Requirements
- Comprehensive understanding of the customer support lifecycle and platforms;
- Proficiency in automation processes and methodologies;
- Knowledge of networking, AI, LLM, NLP technologies;
- Experience with various programming languages;
- Strong analytical skills for data and trend analysis;
- In-depth understanding of our company’s structure and dynamics.
- A commitment to continuous learning and staying abreast of industry developments;
- Demonstrated leadership and accountability;
- Excellent communication and collaboration capabilities;
- Strong decision-making and problem-solving skills;
- Exceptional organisational and time-management abilities;
- High emotional intelligence and analytical thinking;
- Resilience and determination in challenging situations;
- Team player with a flexible and adaptable approach;
- Eagerness to learn and grow within a dynamic environment.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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