Technical QA role at Crypto.com focusing on evaluating and improving product quality. Collaborating with product development and assessing AI model performance in Sofia, Bulgaria.
Responsibilities
Evaluate and uplift the quality of existing products, identifying and resolving deficiencies;
Proactively suggest product enhancements based on thorough analysis;
Drive improvements in product quality for elevated customer experiences;
Assess and optimize the performance of AI and Machine Learning models;
Systematically document, prioritize, and address testing anomalies and defects;
Develop and oversee a robust Quality Planning strategy;
Collaborate with the Product Development team for seamless project delivery;
Identify and alleviate bottlenecks in quality assurance processes;
Spearhead continuous improvement projects and quality data collection;
Establish and track key KPIs for product quality;
Prepare and present comprehensive quality reports to Senior Management.
Requirements
Comprehensive understanding of the customer support lifecycle and platforms;
Proficiency in automation processes and methodologies;
Knowledge of networking, AI, LLM, NLP technologies;
Experience with various programming languages;
Strong analytical skills for data and trend analysis;
In-depth understanding of our company’s structure and dynamics.
A commitment to continuous learning and staying abreast of industry developments;
Demonstrated leadership and accountability;
Excellent communication and collaboration capabilities;
Strong decision-making and problem-solving skills;
Exceptional organisational and time-management abilities;
High emotional intelligence and analytical thinking;
Resilience and determination in challenging situations;
Team player with a flexible and adaptable approach;
Eagerness to learn and grow within a dynamic environment.
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
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