Technical Claims Specialist managing personal and commercial property claims for ClaimsPro in remote or hybrid setting. Investigating, negotiating settlements, and supervising claims handling processes.
Responsibilities
Investigating and adjusting personal and commercial property claims
Delivering high-quality service in accordance with ClaimsPro and client standards
Ensuring timely and fair claim settlements within corporate policy guidelines
Investigate, negotiate and settle claims
Direct field investigations as required for exposure and within account guidelines parameters
Make initial contact as per account guidelines
Report to client as per account guidelines
Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
Provide high level of customer service to clients and the insured
Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution
Supervising back up and support as required (providing support to the team, approve reserves and payments)
Assisting with the training and development of staff on accounts specific processes
Assisting with the resolution of claims issues / escalations
Providing secondary resource and contact for clients
Requirements
University degree or post-secondary education related to insurance is nice to have
Minimum of 3 years’ experience
CIP designation or working towards designation
Adjuster’s license or have completed a minimum of the below 4 CIP courses: C11: Principles and Practice of Insurance, C12: Insurance on Property, C13: Insurance Against Liability—Part 1, C14: Automobile Insurance—Part 1, C110: Essentials of Loss Adjusting (Nice to have)
Equivalency in combination of education and experience will be considered
Ongoing commitment to education and learning
Effective analytical skills, including identification of cause and effect dynamics
Good investigative manner
Able to draw valid conclusions and effectively communicate them
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information
Benefits
flex-benefit plan that allows you to customize the coverage that is right for you with options for taxable and non-taxable health care spending
Your continuous education fees are reimbursed to maintain your license
balanced workload to ensure you can maintain a high quality level and manage your abeyance
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