Insurance Specialist delivering customer service and resolving inquiries related to insurance products. Ensuring compliance and maintaining stakeholder relationships while mentoring the team.
About the role
- Technical Claims Specialist managing personal and commercial property claims for ClaimsPro in remote or hybrid setting. Investigating, negotiating settlements, and supervising claims handling processes.
Responsibilities
- Investigating and adjusting personal and commercial property claims
- Delivering high-quality service in accordance with ClaimsPro and client standards
- Ensuring timely and fair claim settlements within corporate policy guidelines
- Investigate, negotiate and settle claims
- Direct field investigations as required for exposure and within account guidelines parameters
- Make initial contact as per account guidelines
- Report to client as per account guidelines
- Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
- Provide high level of customer service to clients and the insured
- Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution
- Supervising back up and support as required (providing support to the team, approve reserves and payments)
- Assisting with the training and development of staff on accounts specific processes
- Assisting with the resolution of claims issues / escalations
- Providing secondary resource and contact for clients
Requirements
- University degree or post-secondary education related to insurance is nice to have
- Minimum of 3 years’ experience
- CIP designation or working towards designation
- Adjuster’s license or have completed a minimum of the below 4 CIP courses: C11: Principles and Practice of Insurance, C12: Insurance on Property, C13: Insurance Against Liability—Part 1, C14: Automobile Insurance—Part 1, C110: Essentials of Loss Adjusting (Nice to have)
- Equivalency in combination of education and experience will be considered
- Ongoing commitment to education and learning
- Effective analytical skills, including identification of cause and effect dynamics
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information
Benefits
- flex-benefit plan that allows you to customize the coverage that is right for you with options for taxable and non-taxable health care spending
- Your continuous education fees are reimbursed to maintain your license
- balanced workload to ensure you can maintain a high quality level and manage your abeyance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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