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Sustaining Engineering Manager for Home Networking managing customer - related issues and technical project execution. Collaborating with internal teams and ODMs to improve product quality and performance.
About the role
- Lead and grow a team of engineers responsible for Gusto’s core payroll delivery systems, fostering a culture of ownership, inclusion, and high performance.
- Define and execute the technical vision for payroll delivery, ensuring scalability, resilience, and accuracy across high-volume financial workflows.
- Modernize legacy systems while maintaining reliability for millions of payroll transactions.
- Partner with Product, Design, and Operations leaders to align on priorities and ensure technical decisions balance speed, compliance, and long-term maintainability.
- Drive cross-functional initiatives spanning multiple domains and lead architectural strategy for distributed systems that handle complex data and regulatory requirements.
- Improve system observability, incident response, and operational excellence through automation and thoughtful design.
- Mentor engineers through design reviews, technical discussions, and feedback while promoting best practices in testing, reliability, and performance.
- Collaborate across the organization to align engineering practices, drive clarity, and shape Gusto’s long-term payroll platform strategy.
Requirements
- 10+ years of software engineering experience, including leading technically complex initiatives across multiple teams and systems.
- 4+ years of full-time experience as an Engineering PE, managing and developing product engineering team(s).
- Proven track record of designing, building, and maintaining mission-critical, high-volume transactional systems, ideally within payroll, tax, or financial domains.
- Deep experience designing APIs, data models, and distributed systems that perform reliably at scale.
- Experience driving multi-quarter technical strategy, coordinating dependencies across teams, and influencing product roadmaps through strong technical insight.
- Demonstrated success improving system observability, incident response, and operational excellence through automation and design.
- Strong communication and collaboration skills with the ability to align engineers, PMs, and operational partners around complex technical trade-offs.
- Proven ability to build and sustain high-performing teams that deliver meaningful impact and foster trust, accountability, and long-term success.
- Skilled at navigating ambiguity, simplifying complexity, and driving clarity in evolving technical landscapes.
- Bonus experience includes modernizing legacy systems, introducing automation or AI into business processes, or working within regulated financial or fintech environments.
- Strategic systems thinker who connects product goals, architecture evolution, and operational excellence.
- First-principled and practical leader who balances constraints and drives effective solutions.
- Execution-oriented technical expert who blends technical depth with delivery discipline.
- Architect for resilience and scale, ensuring reliability and maintainability in high-volume systems.
- Cross-functional influencer who aligns diverse stakeholders and unifies long-term strategy.
- Engineering excellence advocate who elevates craftsmanship, documentation, and testing standards.
- Product-minded engineer who focuses on customer value and business impact.
- Calm, pragmatic problem solver who leads with focus, optimism, and clarity through complexity.
Benefits
- Gusto has physical office spaces in Denver, San Francisco, and New York City.
- Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
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