Hybrid SMTS/LMTS – DevOps Engineer

at Salesforce

• Job title: SMTS/LMTS – DevOps Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, DNS, Docker, Google Cloud Platform, Grafana, Java, Kubernetes, Prometheus, Python, Splunk, TCP/IP, Go
• Location requirements: Hybrid, Hyderabad, India

About the role

• DevOps Engineer developing and maintaining observability products and automation tools at Salesforce. Overseeing system monitoring, incident response, and infrastructure reliability enhancements.

Responsibilities

• Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.
• Gain insights into platform incidents and address repeat issues.
• Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.
• Oversee system monitoring, incident response, and root cause analysis in a timely manner.
• Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana.
• Drive continuous improvement initiatives to enhance system reliability and performance.
• Collaborate with development teams and drive reliability/availability improvements.
• Manage deployments, oversee patching and mitigate security vulnerabilities.
• Proactively plan and manage potential risks to ensure system reliability.
• Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly.
• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
• Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency.
• Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance.
• Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis.
• Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders.
• Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python).
• Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity.
• Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations.
• Proficiency with source control, continuous integration, and testing pipelines.

Requirements

• Mastery of multiple programming languages and platforms
• 3 to 12 years of software development experience
• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
• Expertise in managing large, fault-tolerant, cloud-hosted systems.
• Proficiency with container technologies like Kubernetes and Docker.
• Proficiency with AWS, GCP or other cloud solutions.
• Clear technical communication, especially about problems and incidents.
• Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.
• Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.
• Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP.
• Strong expertise in Kubernetes, Docker, and container orchestration.
• Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing.
• Proficiency in at least one object-oriented and one scripting language.
• Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects.
• Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.

Benefits

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community