Hybrid Site Reliability Engineer, Group Insurance

Posted last month

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About the role

  • Solving and optimizing systems or processes.
  • Understand the business drivers and analytical use-cases.
  • Addresses area-level risks, provides and implements mitigation plan.
  • Reports about area readiness/quality, and raise red flags in crisis situations.
  • Monitor production environment taking a complete view of system health; Track and produce metrics for the team and develop strategies to increase efficiency.
  • Maintain software and systems to run the applications.
  • Improve reliability, quality, and time-to-market of our suite of software solutions.
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, anticipate customer needs, and innovating to continually improve.
  • Provide primary operational support for multiple large, distributed software applications.
  • Work with business clients, internal and external teams to debug or tackle applications issues.
  • Flexible to provide On-call support to resolve issues as the need arises.
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • Partner with development teams to improve services through thorough testing and release procedures.
  • Participate in system design consulting, platform management, and planning.
  • Create sustainable systems and services through automation and uplifts.
  • Balance feature development speed and reliability with well-defined service level objectives.

Requirements

  • Bachelor’s degree or equivalent experience in computer science or other technical field.
  • Minimum 3 to 5+ year of relevant technical experience.
  • Ability to problem solve to identify and resolve root cause.
  • Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
  • Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries and scripting, Excel, Informatica development (or related ETL tools), Shell Scripting/ Power Shell/UNIX, Windows/ Batch Scripting.
  • Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
  • Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

Benefits

  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
  • Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
  • Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and the full range of statutory leaves of absence.
  • Flexible environment where well-being and inclusion are emphasized.
  • Support for learning and career growth.
  • Global team events and recognition (awards mentioned).

Job title

Site Reliability Engineer, Group Insurance

Job type

Experience level

Mid levelSenior

Salary

CA$75,880 - CA$140,920 per year

Degree requirement

Bachelor's Degree

Location requirements

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