Industrial Designer creating premium, functional forms for rehab products used by diverse customers. Collaborating with engineering to innovate on mechanical systems and design constraints.
About the role
- Service Designer developing identity and remote access services for CIBC. Collaborating with engineering teams and management to enhance service quality and delivery.
Responsibilities
- report to the Director of Identity & Remote Access Services, Employee Shared Services
- work closely with the engineering and operations team members
- provide management and leadership of Employee Shared Services that supports CIBC’s critical infrastructure
- introduce new services and maintain existing ones
- deliver excellence in the areas of Service Quality and Total Cost of Ownership
- ensure the delivery of high quality, secure and cost-effective services that meet or exceed all customer expectations
- lead and manage the planning, design, development, transformation and onboarding of new services
- be an SME on contract negotiations, vendor management, TAG and Technology Standards
- develop and manage strong relationships with CIBC senior management, peers and colleagues as well as external partners
- accountable for services from inception to decommissioning
- act as a single point of contact for service strategy, direction, introduction of new Infrastructure functionality, standards, and policies
- ensure coordination among key functions such as, Service Owners, Engineering, Architecture, and Solutioning
- provide strategic direction and leadership aimed at the strengthening and maturing the services
- translate strategic direction into roadmap initiatives
Requirements
- developing strategies for your business unit
- working with team members in the development and management of road maps
- TCO
- Service Descriptions
- strong knowledge of infrastructure technologies and products
- familiar with cloud computing
- experience with Identity Services (Active Directory and Azure Active Directory, Sign-Sign On, Cloud, Security)
- experience with Remote Access Services (Citrix Applications, Citrix Virtual Desktops)
- ability to plan roadmaps and develop operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) plans in support of the business plan
- degree/diploma in Computer Science, Business, and/or a related field
Benefits
- Competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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