Contact Center Solutions Architect at ICBC responsible for designing and delivering Genesys Cloud solutions. Driving project delivery and ensuring customer goals align with strategic vision and best practices.
About the role
- Solution Architect at Adobe crafting solutions and integrations for Adobe Firefly and AI Innovation Enterprise customers. Engaging with executives to identify opportunities and drive sales pipeline.
Responsibilities
- Function in a fast-paced setting, tasked with advancing multiple customer opportunities simultaneously
- Lead technical discovery sessions alongside a Solution Consultant
- Engage with customer executives to identify problems and opportunities to deliver value
- Design, architect & estimate deep technical & custom development solutions for customers
- Collaborate with team of software engineer consultants onshore & offshore
- Develop robust recommendations, proposals and scope of work documents
- Present End to End solutions clearly, outlining technical architectures
- Continuously improve the Solution Architects team’s knowledge, methodologies and customer-facing collateral
Requirements
- Proven experience working in a world-class consulting or technology organization
- Strong desire to solve customer technical requirements
- Balance of business & technical competence
- Experience architecting & estimating deep technical custom solutions
- Experience in professional services projects specifically integration with Web Services and REST APIs
- Outstanding problem solving and analytical skills
- Excellent customer facing skills
- Outstanding communications skills both oral and written
- Ability to multi-task and prioritize across multiple sales opportunities
- High degree of intellectual curiosity
- Ability to travel up to 40%
- MBA, Degree or equivalent experience in Computer Science, Engineering or relevant field
- Special Consideration given for Experience & knowledge with APIs, SDKs, or custom integrations in enterprise software environments
- Proficient in Adobe Creative Cloud APIs and Adobe Firefly APIs
Benefits
- Exceptional employee experiences
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
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