Gather and document customer business requirements.
Analyze integration feasibility and design solutions leveraging APIs.
Develop and implement web applications, services, and system integrations.
Communicate technical solutions clearly to both technical and non-technical stakeholders.
Document solution requirements and features in a Statement of Work for customer review and acceptance.
Estimate project timelines, level of effort, and delivery schedules accurately.
Manage multiple concurrent projects and tasks effectively.
Requirements
5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya.
3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette.
1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
Experience integrating with CRMs, Marketing Automation, or Lead Management systems (Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Zendesk, Velocify, etc.).
BA/BS degree or equivalent work experience required
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Senior Software Development Engineer – Professional Services
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