Service Designer working to identify and solve clients’ service problems at a tech consultancy. Engaging in user-centred design processes while ensuring adherence to quality and security policies.
Responsibilities
Identify and help solve our clients’ service problems.
Investigate, define and design the end-to-end, front stage and back stage service journey.
Balance user needs, business needs and technical considerations.
Ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies.
Requirements
Experience of working as a Service Designer across complex projects
Analysed and synthesised complex information into actionable insights, needs and recommendations
Conveyed complex information using storytelling techniques
Designed artefacts to evidence existing and new service systems and experiences
Designed prototypes to test new service concepts
Designed and facilitated workshops and co-design sessions
Helped clients see the value of the design process
Clearly and diplomatically articulated tensions between technical, business and user needs
Designing to UK government service standards
The GDS assessment process
Working in agile delivery teams
Built trust and developed strong working relationships with stakeholders
Respectfully and effectively challenged decisions or solutions you don’t agree with
Planned your own tasks to achieve project objectives.
Applicants must currently hold active Security Clearance (SC).
Benefits
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
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