Hybrid Senior Service Designer – Contract

Posted 3 weeks ago

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About the role

  • Identify and help solve our clients’ service problems.
  • Investigate, define and design the end-to-end, front stage and back stage service journey.
  • Balance user needs, business needs and technical considerations.
  • Ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies.

Requirements

  • Experience of working as a Service Designer across complex projects
  • Analysed and synthesised complex information into actionable insights, needs and recommendations
  • Conveyed complex information using storytelling techniques
  • Designed artefacts to evidence existing and new service systems and experiences
  • Designed prototypes to test new service concepts
  • Designed and facilitated workshops and co-design sessions
  • Helped clients see the value of the design process
  • Clearly and diplomatically articulated tensions between technical, business and user needs
  • Designing to UK government service standards
  • The GDS assessment process
  • Working in agile delivery teams
  • Built trust and developed strong working relationships with stakeholders
  • Respectfully and effectively challenged decisions or solutions you don’t agree with
  • Planned your own tasks to achieve project objectives.
  • Applicants must currently hold active Security Clearance (SC).

Benefits

  • We include you
  • We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Job title

Senior Service Designer – Contract

Job type

Experience level

Senior

Salary

£550 per day

Degree requirement

No Education Requirement

Location requirements

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